Things to Know About The Telephone Consumer Protection Act and Text Messaging Compliance
                     THINGS TO KNOW ABOUT THE 
TELEPHONE CONSUMER 
PROTECTION ACT AND TEXT 
MESSAGING COMPLIANCE
THINGS TO KNOW ABOUT THE TELEPHONE 
CONSUMER PROTECTION ACT AND TEXT 
MESSAGING COMPLIANCE
• Companies in different sectors of economy these days use SMS text messaging today as a 
mission-critical tool as well as a customer service medium. However, if you are company 
owner and choose to leverage this format in your business, you must fully understand the 
premises of an old regulation that regulates the way businesses communicate with their 
customers, known as the Telephone Consumer Protection Act (TCPA).
• TCPA is a is a law that was enacted in 1991 to regulate telephone marketing calls,  the use of 
automatic telephone dialing systems, and prerecorded or artificial voice messages. The aim of 
this law is to protect consumers by preventing intrusive business practices as well as unwanted 
marketing messages by companies because of the rise of ATDS.
• With TCPA, individuals can file lawsuits and collect damages for getting unsolicited 
telemarketing calls, pre-recorded calls, faxes or auto-dialed calls.
THINGS TO KNOW ABOUT THE TELEPHONE 
CONSUMER PROTECTION ACT AND TEXT 
MESSAGING COMPLIANCE
• Even though there are clear rules about what businesses can and cannot do when it comes to contacting 
consumers by text or call, a lot of businesses still are not compliant. As a matter of fact, the Federal 
Communications Commission (FCC) that is in charge of overseeing the TCPA received over 4 billion 
complaints from United States consumers about unwanted calls and texts in the year 2016. Most of 
these complaints came from customers who were still getting texts or calls after repeated requests for 
them to stop.
•  Such complains can lead to lengthy litigation as well as hefty fines if your company is not compliant 
with TCPA regulations. If you do not want such a thing to happen to your business, you need to make 
sure that you know what the Telephone Consumer Protection Act says about SMS text message 
marketing and know how ensure messaging compliance.
• For more information on the Telephone Consumer Protection Act and Text Messaging Compliance, 
visit our website at https://www.telemessage.com/
THINGS TO KNOW ABOUT THE 
TELEPHONE CONSUMER 
PROTECTION ACT AND TEXT 
MESSAGING COMPLIANCE