Things To Know About Text Messaging Compliance For Businesses
                     THINGS TO KNOW ABOUT 
TEXT MESSAGING 
COMPLIANCE FOR 
BUSINESSES
THINGS TO KNOW ABOUT TEXT 
MESSAGING COMPLIANCE FOR 
BUSINESSES
• If you are a business owner, chances are you use SMS messaging as a mission-critical tool and also as a 
customer service medium. If you are indeed leveraging this format, you must fully understand the premises of 
an old regulation that regulates the way businesses communicate with their customers – the Telephone 
Consumer Protection Act (TCPA).
• TCPA is a law that was enacted way back in 1991 to regulate telephone marketing calls, artificial or 
prerecorded voice messages as well as the use of automatic telephone dialing systems (ATDS). This law aims 
at protecting consumers by protecting against intrusive business practices as well as unwanted marketing 
messages by companies due to the rise of automatic telephone dialing systems.
• TCPA makes it possible for individuals to file lawsuits and collect damages for getting unsolicited 
telemarketing calls, auto-dialed calls, faxes, or pre-recorded calls. Due to relentless advancements in 
technology, there are new rules in TCPA regulation, with the latest one added in the year 2013. In the year 
2015, the Federal Communications Communication (FCC) released its TCPA Omnibus Declaratory Ruling and 
Order which further clarifies the extent of the rule with regards to new technologies, like text messaging.
THINGS TO KNOW ABOUT TEXT 
MESSAGING COMPLIANCE FOR 
BUSINESSES
• As a business owner, you need to ensure text messaging compliance to be able to 
run your business smoothly. Despite clear rules about what businesses can and 
cannot do when it comes to contacting consumers by text or phone, a lot of 
businesses are still not compliant. As a matter of fact, the FCC which oversees the 
TCPA received over 4 billion complaints from consumers in the United States of 
America about unwanted calls and texts in the year 2016. A lot of these complaints 
were from customers who were still getting texts or calls after repeated requests 
for them to stop.
• For more information on text messaging compliance, visit our website at 
https://www.telemessage.com/
THINGS TO KNOW ABOUT 
TEXT MESSAGING 
COMPLIANCE FOR 
BUSINESSES