Helport: Elevate Call Centers with Automation & Analytics
                     IMPROVE SALES AND 
ELEVATE CUSTOMER 
SERVICE
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ABOUT US
At Helport, our mission is to revolutionize 
contact centers by delivering AI-powered 
insights and tools that elevate agent 
performance, enhance supervision, and 
promote optimal customer service 
experiences. We're not just your software 
provider; we're your co-pilots, navigating 
the course to customer service excellence, 
one interaction at a time.
HEAR IT FROM 
OUR USERS
With our intelligent real time quality inspection system, agents will be notified and flagged for wrong 
information convey to customer, making rude remarks to customer as well as when a compliance 
breech occurs. Supervisor will also receive notification together with the agents, allowing them to 
rectify immediately in real-time.
SPEECH NAVIGATION
A set of guided scripts/questions to assist agent with the flow of 
the call, remind agents of certain mandatory question to ask or 
verify with customers before proceeding with the call center 
automation and also to help agents to cross sell certain products or 
services as well.
INTELLIGENT 
KNOWLEDGE BASE
Provides knowledge and information to your agents when a question 
from customer is captured immediately, saving agents the time and effort 
to ask or look around for answers. Efficiently reduce per individual call 
time required.
AI-BASED
Based on AI technologies, such as natural language processing 
(NLP), Knowledge graph, big data mining and machine 
learning.
THANK YOU
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