Helport: Streamlining Call Center Operations
                     IMPROVE SALES AND ELEVATE 
CUSTOMER SERVICE
Elevate Agent Performance For Enhanced Service Quality
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ABOUT US
At the heart of our operations is our proprietary Helport AI 
software. This intelligent system is designed to learn from past 
data and provide real-time assistance to contact center agents, 
empowering them to become industry experts irrespective of 
their domain. With Helport, every agent becomes a top-
performing professional, ensuring the highest quality service for 
our clients' customers.
OUR BPO SOLUTIONS
WHO WE ARE • Schedule 25% More 
Sales Appointments
Helport which means “hello” and “portal”. 
We believe that all interaction starts with a 
simple greeting – “hello”. Our product is 
designed to serve as a “portal” for people to OUR VENDOR MANAGEMENT 
interact remotely. SOLUTIONS
• Handle 3x More Customer Support 
Tickets
INTELLIGENT REAL-TIME 
QUALITY INSPECTION
With our intelligent real time quality inspection 
system, agents will be notified and flagged for 
wrong information convey to customer, making 
rude remarks to customer as well as when a 
compliance breech occurs. Supervisor will also 
receive notification together with the agents, 
allowing them to rectify immediately in real-time.
INTELLIGENT KNOWLEDGE 
BASE
Provides knowledge and information to your agents when a 
question from customer is captured immediately, saving 
agents the time and effort to ask or look around for 
answers. Efficiently reduce per individual 
call center automation time required.
SPEECH 
NAVIGATION
A set of guided scripts/questions to assist agent with the 
flow of the call, remind agents of certain mandatory 
question to ask or verify with customers before 
proceeding with the call and also to help agents to cross 
sell certain products or services as well.
AI-BASED
Based on AI technologies, such as natural 
language processing (NLP), Knowledge graph, 
big data mining and machine learning.
THANK YOU
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