The Oasis Hotel - SEO Blog 1 - 5 ways to improve the service quality of a Hotel
                     5 ways to improve the service quality of 
a Hotel 
 
 
Every effort should be made to create service standards that place an emphasis on 
providing outstanding service to each and every guest if a hotel is serious about 
establishing a "world-class" service culture. Consistency is a hallmark of great service 
and one of the main differentiators between average and excellent service. Repeatable 
is another way of saying consistency. One of the most important qualities for a hotel 
general manager to have is faith in the competence of their personnel in all situations. It 
doesn't matter if it's the middle of the night or the middle of the day, if it's a weekday or 
the weekend, if it's raining or sunny, or if anyone is actually at work that day. 
 
 
 
Hotel owners and managers are well-versed in the importance of providing a pleasant 
stay for their guests because they work in the service sector. In an increasingly 
competitive market, it is the new social as well as professional realities, as well as 
modern technologies, that may help hotels provide guests with an experience they will 
never forget. The Oasis Hotel is an excellent Three star hotel in Vadodara, that offers 
luxurious rooms and ample amenities. 
 
Here are five suggestions for enhancing your hotel's service to consistently impress 
your customers penned down by The Oasis Hotel - the most distinguished as well as 
noted Four star hotel in Vadodara near airport offering lavish stays at budget prices. 
1. Always make each and every customer feel like a VIP: 
Guests may not all be famous people or royalty, but if they are made to feel like 
they are, they will have a fantastic time and be eager to return. Regardless of a 
person's "position," you should train your personnel to treat them with respect, 
care, and a feeling of urgency. If you provide excellent service, your customers 
will come again and again, and even better, they'll tell their friends about you. 
Another perk is that any problems that may arise are less noticeable while guests 
are in such a good mood. 
2. Make exercise a constant focus, not an occasional 
activity: 
This may seem difficult, given that most workers in the field are already putting in 
excessive hours. New technologies are saving the day by providing access to 
high-quality education without requiring extensive time commitments from 
students. More and more hotels are seeing the advantages of integrating just-in-
time training solutions like Performance Support Systems into their established 
methods of teaching employees (PSS). How exactly do these setups function? 
 
Assume, for the sake of argument, that you have recently built a new PMS. You 
could either send your front desk staff to training seminars, make them go 
through extensive e-learning programmes, or (worst case scenario) just throw 
them in with the passenger waiting and have them call the hotel helpdesk if they 
can't figure it out. Instead, your hotel personnel can get real-time guidance from 
Performance Support. 
3. Provide individualised attention to your clients: 
Maintaining consistency does not include providing identical treatment to each 
and every customer. In order to provide outstanding service, you must tailor your 
approach to the specific needs of each individual customer and make them feel 
that they are the only ones who matter at that very moment. The ability to have a 
front desk clerk that knows your name greets you by name, remembers your 
preferences, and is knowledgeable about the area is invaluable. If you are 
looking for the best budget hotels in Baroda, Gujarat, The Oasis Hotel is the 
best pick for you. 
 
Just-in-time training using performance support technologies can also be used to 
deliver exceptional, individualised service to each and every one of your 
customers. If you have a PMS, Performance Support can help you decipher your 
guests' individual preferences. It displays contextually relevant tooltips at the 
precise moment they are needed, freeing up agents to concentrate on building 
meaningful relationships with guests and leaving a memorable impression. 
4. Start on a positive note with new employees: 
Recent studies reveal that the hospitality business has one of the highest 
turnover rates, with an average turnover in the United States at 31% and as high 
as 34% in the United Kingdom. This high rate of turnover is detrimental to any 
business since it causes decreased output, demoralised employees, and subpar 
service to customers. As a result of this outbreak, upscale lodgings are 
reevaluating their guest-welcome policies. 
 
According to onboarding surveys, new hires who participated in a structured 
onboarding programme had a 69% higher chance of sticking with a company for 
up to three years. Unlike earlier new employee orientation programmes, which 
were one-day events, a strong onboarding plan today includes a continual 
approach that will stay with the individual throughout their employment tenure 
and support them in achieving greater job performance. 
5. Revamp your technology toolkit: 
Even though the hospitality industry is among the oldest in the world, it shouldn't 
be a surprise that current technology is necessary for hotels to operate at their 
highest level. According to a recent study, hotels are quickly implementing hotel 
management software to automate daily tasks, manage staff, generate financial 
reports, and streamline the check-in and check-out process. This saves time, 
frees up hotel staff from more laborious duties, and enhances the guest 
experience.