HSJB Business Solutions
                     
Performance Indicators (KPIs) to Measure Customer Service
How can you determine if your customer service meets or exceeds expectations? 
KPIs, or key performance indicators, hold the answer.
There are numerous KPIs you may use to assess customer service and the 
performance of your company's customer service strategy. Different ones will be more 
appropriate for various types of enterprises. The following is a list of potential KPIs that 
your company can consider utilising to measure customer service.
HSJB Business Solutions is the largest provider of contract staffing and the best 
performance consultant in Kerala today. We offer direct access to an array of HR 
management and HR consultancy services aiming towards Human Resource 
Development in the state.
Overall Contentment
By conducting regular customer satisfaction surveys, you may determine how 
many of your customers consider themselves to be very or extremely satisfied. The 
more satisfied consumers you have, the better your customer service will be.
Enhancement of Satisfaction
Tracking changes in client satisfaction over time is one technique to measure 
customer service. If, for example, satisfaction has declined in recent years, you'll 
know that a change is possibly in order. However, if it is improving, or if you have 
previously achieved high levels of customer satisfaction and they remain 
consistent, you will know you are on the right course.
Retention of Customers
Customers that are pleased with your service are more inclined to return and 
do more business with you. If you're bringing back a significant number of clients 
on a regular basis, that's a pretty solid indicator that you're offering good customer 
service.
Net Promoter Score (NPS)
Customers that are really satisfied with your customer service are more inclined 
to suggest your firm to others. So your company's Net Promoter Score, or the 
percentage of people who would suggest your firm to others, can be a strong 
indicator of where you are in terms of customer service and another way to 
quantify it.
Rate of Conversion
How probable is it that a consumer will make a purchase or take any other 
action after interacting with someone from your customer support team? This 
figure should be fairly high if your customer service is good.
Conclusion
HSJB Business Solutions derives success of an organization by revolutionizing 
human resource management and placing the apt resources at right spot. We are 
the best performance consultants in Kerala. We have pronounced and extensive 
expertise in recruitment & staffing, performance management and compliance 
services which are major factors for keeping an organization on track.