Earlier this year, Imdaad picked up a prestigious MEFMA (Middle East Facility Management Association) award for “Digital Transformation in FM”. ‘Digital Transformation’ has become a commonly heard phrase over recent years, but what does it actually mean, and why does it matter? At its heart, digital transformation means adopting digital technology in every aspect of a business’s operations rather than in specific departments. It’s not just a case of changing the technology, but also making fundamental changes to the way you operate, including cultural changes among staff. Perhaps the best way to explain is to break down how we did it. The Imdaad Challenge Following a period of rapid growth and several key business acquisitions over the last decade, it became clear to the company's leadership that some major changes were required in Imdaad’s IT structure to keep up with the company’s expansion and projected growth. Indeed, you could say we were victims of our own success! Like many rapidly expanding companies, we’d reached a point where we were running multiple outdated systems that simply weren’t talking to one another. That meant unnecessarily high operating costs with redundancy. It also made it harder for different parts of the business to share information, hampering our ability to make smarter, fully informed decisions.