Learn the best practices for UIUX design in Banking applications
                     Learn the best practices for UI/UX design in 
Banking applications
Introduction
The global mobile banking market size is expected to grow to US$18.7 billion in 2030 from 
US$7.72 billion in 2022, growing at a CAGR of 11.7 percent. If you have always wanted to 
start your own payment gateway business, there is no time better than today. Today, 
banking apps have become more popular than social media apps which is a fact confirmed 
by new research from Mastercard. However, the mere existence of a banking app doesn't 
imply its success as the key to developing a successful and engaging banking app lies in the 
level of user experience that it brings to the table.
1. Make Things Easy to Find
Banking apps come in different forms and shapes, yet they all have a single and unified goal 
to help users better manage their finances. That's why information such as spending 
analytics, account balance, last 5 transactions, recent spending, or anything relevant should 
be easily accessible to individuals using the product. A solid information architecture (IA) is 
paramount to ensure superior findability and discoverability towards a better, frictionless 
experience.
2. Product Stability is the Key
Banking apps must be highly scalable, i.e., they must withstand heavy server loads and 
should evolve in terms of usability, customization, security, and accessibility over time. It 
must have a clean and intuitive user interface for easy navigation and quick access to 
essential features. Also, the banking app must be compatible with various devices and 
screen sizes for a seamless user experience.
3. Security is an Important Aspect
Banking apps are expected to leverage the best of technological advancements and 
innovations. They must be characterized by robust user authentication methods, such as 
multi-factor authentication (MFA), transaction confirmation prompts, one-time passwords, 
and biometrics (fingerprint, face recognition, etc.).
4. Focus on Personal Financial Management
The banking app must provide tools for users to better set saving goals, manage their 
finances, and track their spending behaviors. It should also help users easily and quickly 
customize their experience within the app, such as setting preferences, favorite 
transactions, or personalized dashboards. Furthermore, it should also be accessible to 
users with disabilities by following accessibility guidelines (e.g., Web Content Accessibility 
Guidelines). 
5. User-Centric Design
Banking apps must always be developed after a careful understanding of the target 
audience and their beliefs, expectations, requirements, concerns, challenges, and pain 
points. A clear and logical hierarchy for menu items and navigation buttons is highly 
recommended. Moreover, the need for extensive typing should be reduced as much as 
possible by incorporating dropdowns, pre-filled options, and smart defaults.
6. Content Visual Identity
A good banking app should maintain a consistent visual identity across platforms with the 
brand, including colors, fonts, and logo placement.
7. Live Chat and Support
The app must be compatible with various operating systems (iOS, Android) and devices 
(smartphones, tablets). Also, there should be a responsive customer support system round 
the clock with options for customer help options such as live chat, FAQs, and in-app help 
features.
Conclusion
If you want to start your own payment gateway business and run banking apps, you must 
ensure real-time transaction processing is enabled to provide users with up-to-date 
information on their account balances and activities. Also, real-time feedback for user 
actions, such as successful transactions or errors, must be provided. Integration with digital 
wallets is highly recommended to enhance the app's versatility, enabling users to make 
payments using popular services like Apple Pay, Google Pay, Paytm, or other regional 
wallets.
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