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                                               How to make sure my documents will be accepted?
To make sure your documents are accepted please follow the guidelines of our Verification Policy and 
the advice, given by our Support Team.
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                                          How can I change my address?
In order to change your billing address, please send a valid Proof of Address document with your new 
address on it (utility bill or a bank statement, dated within the last 3 months) to [email protected].
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                                       How can I change my password?
Please click on the profile icon, choose ‘Account’ and ‘Change Password’. Enter your temporary 
password, new password and confirm your new password. In case you have forgotten your password 
and would like to obtain a new one, please click on the ‘Forgotten your password?’ hyperlink on the login 
window. Once done, you will be required to fill in your registered username, date of birth and e-mail 
address. Click on ‘Get New Password’ and you will receive a temporary password on your registered e-
mail address. In case you still experience any issues, you may choose the options below ‘Call us’, ‘Email 
us’ or ‘Chat now’.
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                         I have forgotten my username. What should I do?
In case you have forgotten your username, please click on ‘Login’ and ‘Forgotten your password?’ 
hyperlink. Choose one of the options below – ‘Call us’, ‘Email Us’ or ‘Chat Now’ and one of our support 
representatives will assist you.
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                            Where can I check my personal information?
Your personal information is visible in the “My Account” section of your account. Additionally, under the 
General Data Protection Regulations of 2018, all customers have the right to request a file containing all 
the personal information that BRAND has processed or held in the name of a customer, free of charge 
and within 30 days of the request.  In order to obtain such, please request assistance by contacting our 
support representatives.
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                                How do I opt out from Marketing emails?
If you opted into receiving marketing communications from BRAND, you may opt out of your personal 
data being used to send marketing communications to you at any time by contacting customer support. 
You can choose to opt out from all marketing completely, or you can choose to, for example, opt out of 
receiving SMS messages but still receive emails. Please contact our customer support for more 
information and support.
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                                           How do I reopen my account?
If your account has been closed for any reason, contact our Customer Support team via email, Live Chat, 
or phone and they will be able to assist you in reopening the account.
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