Uploaded on Oct 11, 2022
Zendesk offers a suite of products that enhance customer support, sales, and customer communications. The Zendesk platform is designed to ensure excellent customer experiences in all company channels, from support tickets, to social media.
Zendesk Google Sheets Integration
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Ho to Connect Zendek
to Google heet
Kevin
artle
Octoer 4, 2022
8 min read
Here’ a tep tep guide on ho to connect Zendek to Google heet ithout
reaking a eat.
Zendek o 몭 er a uite of product that enhance cutomer upport, ale, and cutomer
communication. The Zendek platform i deigned to enure excellent cutomer
experience in all compan channel, from upport ticket, to ocial media.
While the platform i rout, cutomer ucce and operation team frequentl
import Zendek data into Google heet. Thi allo them to uild ummarie,
report, dahoard, and more ith the 몭 exiilit of preadheet. ut man of hete
uer mut manuall copa ndp ate Zendek data into heet from CV, anitg
countle hour.
No ou can directl import Zendek data into Google heet uing the three method
in thi log. Here’ a full alkthrough for each method.
TL;DR: Coe 몭 cient provide the quicket
method for connecting Zendek to Google
heet
Coe 몭 cient i the eaiet a to connect Zendek to Google heet. You can link
Zendek to heet in one click uing Coe 몭 cient’ pre uilt connector. Then ou can
tart pulling Zendek data into our Google preadheet intantl.
Coe 몭 cient allo ou to import real time Zendek data into Google heet. It keep
our imported dataet on heet automaticall updated, meaning ou’re ala
orking ith the latet verion of our data.
Coe 몭 cient’ Zendek connector help u cutomer ucce and operation team
eliminate manual ork, ave time, and treamline procee. Additionall, Coe 몭 cient
come ith integration for other popular data ource, alloing ou to conolidate
our data from multiple uine tem in one Google preadheet.
Top 3 Method to Connect Zendek to
Google heet
There are man a to et up a Zendek to Google heet integration. We’ll focu
on the top method elo.
1. Coe 몭 cient
tart intalling the Coe 몭 cient addo n in Google heet.
Open a ne Google heet. Click xtenion on the top menu ar, then Addo n from
the dropdon lit, then Get addo n on the umenu.
On the Google Workpace Marketplace’ earch ar, tpe “Coe 몭 cient,” and click on the
highlighted app.
Chooe the Google account ou ant to pair ith Coe 몭 cient. Click Allo to give the
app acce permiion.
A 몭 er completing the intallation, return to Google heet and launch the Coe 몭 cient
Addo n from the xtenion menu.
Launch Coe 몭 cient, and ou’ll ee the app a a idear on the right hand ide of ou r
Google preadheet.
No ou’re read to connect Zendek to Google heet. Click Import from… on the
Coe 몭 cient app idear.
Find Zendek on the lit of data ource. Click the Connect utton.
Allo Coe 몭 cient to connect to our Zendek account providing our Account URL .
Click Authorize.
You can import our Zendek data from cratch, alloing ou to create ne
import
ith Coe 몭 cient’ intuitive pointa ndc lick UI.
You can alo import data uing a aved Vie, hich let ou uild an import from
an exiting Vie in Zendek.
Then click the Import utton. Your Zendek data ill auto populate on our Google
heet, like the example elo.
et up autor efreh chedule dail, hourl, or eekl to keep our data freh. No
Coe 몭 cient ill automaticall refreh our Zendek data in our preadheet.
If ou need to update our preadheet data intantl, click the Refreh utton on the
header.
nure our team memer have acce to the latet report, ke metric, and KPI
etting up automatic lack and email alert.
et up a trigger event to puh crucial data and report at prede 몭 ned time, from our
cutomer atifaction core to upport ticket in the queue.
You can alo naphot data to get pointi n time copie of our oject 몭 edl ithin
report at peci 몭 c interval.
The hole proce — from connecting Zendek to Google heet, to pulling Zendek
data into our preadheet — take le than 60 econd.
2. Google’ Data Connector for Zendek
You can alo connect Zendek to Google heet uing Google’ data connector for
Zendek. The Google connector allo ou to import Zendek ticket (ith cutom
querie) or metric into our Google preadheet.
Google’ data connector for Zendek allo ou to:
Pull Zendek metric into Google heet
Lit ticket (including an exiting ticket) from Zendek in Google heet
Refreh querie in Zendek aed on data that exit in our preadheet
Here’ ho to intall Google’ data connector for Zendek. Open our
Google
preadheet. Navigate to xtenion>Addo n>Get addo n.
Find Data Connector for Zendek uing the Google Marketplace earch ar. elect the
addo n and follo the prompt to intall.
Once intalled, go ack to our Google heet and open the addo n from xtenion on
the top menu.
Tpe in our Zendek udomain to authorize the connection. Then click
the Authorize utton.
Over 50K pro uilding report ue Coe 몭 cient to
automate
uine tem data into their Google heet
Learn More
"What an amazing app! Coe 몭 cient make integrating ome of the mot
complex tem unelieval imple! et up our integration in el
than a minute."
Yonatan chvimer
No ou can tart importing data from Zendek to Google heet. elect ou r
preferred operation from the lited option:
Hoever, Google’ connector ha everal limitation. Unlike Coe 몭 cient, Google’
Zendek connector cannot nc data eteen Zendek and Google heet. o if
uo make change to our Zendek data in Google heet, thoe change ill not e
re 몭 ected in the Zendek platform.
Google’ Zendek connector onl allo for 몭 ve aic operation, limiting hat ou
can do ith our data. Alo, it doen’t o 몭 er the automation functionalitie that rou t
data connector app uch a Coe 몭 cient do.
Google’ Zendek connector ill create a lot of manual, tediou ork, leading to
igni 몭 cant ottleneck in our data anali and reporting.
3. Google App cript
Google App cript allo more technical uer to pull Zendek data into Google
heet ith it uilti n cript ditor.
To launch Google App cript, go to xtenion on the top menu of Google heet.
Click App cript from the dropdon. Thi ill launch the Google App cript
interface. You can rename our project no, or do it later.
Revie Zendek’ API documentation to identif the data ou can pull into Google
heet. You can ue Zendek tool, uch a Potman collection or an API explorer,
ot map out hat data i acceile.
Firt, rite code to create our data’ header preadheet column.
Let’ a ou ant to create a heet containing all the uer from the API,
featuring Name and mail column.
You can achieve thi uing the code
elo: function updateData() {
cont HADR = [‘Name’, ‘mail’]
cont preadheet = preadheetApp.getActive();
cont heet = preadheet.getheetName(‘heet1’);
heet.clear();
heet.appendRo(HADR);
}
Click the ave icon on the top menu. Then click
Run.
Click Revie permiion and follo the prompt. The xecution log ill ho the
tatu of our deploed code.
Go ack to our Google preadheet. It ill ho Name and mail a our ne column
header.
Next, ou’ll need to rite an authentication code to hit the API “readData.”
Find the ection on authentication ithin the Zendek API documentation. You’ll ant
to reference Node.j or Javacript (J) documentation ince App cript code i ritten
in J.
Write code that perform an OAuth authentication proce or ue a peronal ace
token. Ue the code elo a a ne function (elo the “updateData” function e
created).
function readData() {
cont PRONAL_ACC_TOKN = “94e3c3f9 5704 8d2 d44
02810097879”; cont API_URL = “http://app.aana.com/api/1.0”;
cont DATA_NDPOINT = “/uer?opt_ 몭 eld=name,email&orkpace=38823”;
cont repone = UrlFetchApp.fetch(API_URL + DATA_NDPOINT, {
header: {
“Authorization”: “earer ” + PRONAL_ACC_TOKN
}
});
cont content = JON.pare(repone.getContentText());
conole.log(content);
}
ave and run the “readData” function.
No let’ connect “readData” to “updateData.”
In thi example, e ant to create a ne ro of data for ever reult from “readData”
uing the function elo:
Run our “updateData” function. Check our Google heet to ee the updated data. If
our function didn’t ork, conider uing conole.log() tatement for deugging.
In term of connecting Zendek to Google heet, technical uer can rite code in
App cript a a topg ap meaure. ut deugging and maintaining the code i tediou,
timec onuming, and o 몭 en frutrating.
That’ h non technical and technical uer hould leverage pre uilt data connector
app, uch a Coe 몭 cient. You don’t have to orr aout an ackend maintenance
or technical iue — that’ all taken o 몭 our plate. Focu intead on analzing and
viualizing data in Google heet.
Connect Zendek to Google heet:
What’ the et Method for Your
Team
There are a numer of a to connect Zendek to Google heet. Coe 몭 cient and
Google’ data connector allo ou pull Zendek data into Google heet ithout
coding. More technical uer alo have the option of uing Google App cript.
ut onl Coe 몭 cient o 몭 er the peed and reliailit that team need to integrate
Zendek data into their Google heet ork 몭 o. Tr Coe몭c ient for free right no to
tart pulling Zendek data into Google heet intantl.
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heet
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