Uploaded on Oct 11, 2022
Zendesk offers a suite of products that enhance customer support, sales, and customer communications. The Zendesk platform is designed to ensure excellent customer experiences in all company channels, from support tickets, to social media.
Zendesk Google Sheets Integration
log / Ho to Connect Zendek to Google heet Kevin artle Octoer 4, 2022 8 min read Here’ a tep tep guide on ho to connect Zendek to Google heet ithout reaking a eat. Zendek o 몭 er a uite of product that enhance cutomer upport, ale, and cutomer communication. The Zendek platform i deigned to enure excellent cutomer experience in all compan channel, from upport ticket, to ocial media. While the platform i rout, cutomer ucce and operation team frequentl import Zendek data into Google heet. Thi allo them to uild ummarie, report, dahoard, and more ith the 몭 exiilit of preadheet. ut man of hete uer mut manuall copa ndp ate Zendek data into heet from CV, anitg countle hour. No ou can directl import Zendek data into Google heet uing the three method in thi log. Here’ a full alkthrough for each method. TL;DR: Coe 몭 cient provide the quicket method for connecting Zendek to Google heet Coe 몭 cient i the eaiet a to connect Zendek to Google heet. You can link Zendek to heet in one click uing Coe 몭 cient’ pre uilt connector. Then ou can tart pulling Zendek data into our Google preadheet intantl. Coe 몭 cient allo ou to import real time Zendek data into Google heet. It keep our imported dataet on heet automaticall updated, meaning ou’re ala orking ith the latet verion of our data. Coe 몭 cient’ Zendek connector help u cutomer ucce and operation team eliminate manual ork, ave time, and treamline procee. Additionall, Coe 몭 cient come ith integration for other popular data ource, alloing ou to conolidate our data from multiple uine tem in one Google preadheet. Top 3 Method to Connect Zendek to Google heet There are man a to et up a Zendek to Google heet integration. We’ll focu on the top method elo. 1. Coe 몭 cient tart intalling the Coe 몭 cient addo n in Google heet. Open a ne Google heet. Click xtenion on the top menu ar, then Addo n from the dropdon lit, then Get addo n on the umenu. On the Google Workpace Marketplace’ earch ar, tpe “Coe 몭 cient,” and click on the highlighted app. Chooe the Google account ou ant to pair ith Coe 몭 cient. Click Allo to give the app acce permiion. A 몭 er completing the intallation, return to Google heet and launch the Coe 몭 cient Addo n from the xtenion menu. Launch Coe 몭 cient, and ou’ll ee the app a a idear on the right hand ide of ou r Google preadheet. No ou’re read to connect Zendek to Google heet. Click Import from… on the Coe 몭 cient app idear. Find Zendek on the lit of data ource. Click the Connect utton. Allo Coe 몭 cient to connect to our Zendek account providing our Account URL . Click Authorize. You can import our Zendek data from cratch, alloing ou to create ne import ith Coe 몭 cient’ intuitive pointa ndc lick UI. You can alo import data uing a aved Vie, hich let ou uild an import from an exiting Vie in Zendek. Then click the Import utton. Your Zendek data ill auto populate on our Google heet, like the example elo. et up autor efreh chedule dail, hourl, or eekl to keep our data freh. No Coe 몭 cient ill automaticall refreh our Zendek data in our preadheet. If ou need to update our preadheet data intantl, click the Refreh utton on the header. nure our team memer have acce to the latet report, ke metric, and KPI etting up automatic lack and email alert. et up a trigger event to puh crucial data and report at prede 몭 ned time, from our cutomer atifaction core to upport ticket in the queue. You can alo naphot data to get pointi n time copie of our oject 몭 edl ithin report at peci 몭 c interval. The hole proce — from connecting Zendek to Google heet, to pulling Zendek data into our preadheet — take le than 60 econd. 2. Google’ Data Connector for Zendek You can alo connect Zendek to Google heet uing Google’ data connector for Zendek. The Google connector allo ou to import Zendek ticket (ith cutom querie) or metric into our Google preadheet. Google’ data connector for Zendek allo ou to: Pull Zendek metric into Google heet Lit ticket (including an exiting ticket) from Zendek in Google heet Refreh querie in Zendek aed on data that exit in our preadheet Here’ ho to intall Google’ data connector for Zendek. Open our Google preadheet. Navigate to xtenion>Addo n>Get addo n. Find Data Connector for Zendek uing the Google Marketplace earch ar. elect the addo n and follo the prompt to intall. Once intalled, go ack to our Google heet and open the addo n from xtenion on the top menu. Tpe in our Zendek udomain to authorize the connection. Then click the Authorize utton. Over 50K pro uilding report ue Coe 몭 cient to automate uine tem data into their Google heet Learn More "What an amazing app! Coe 몭 cient make integrating ome of the mot complex tem unelieval imple! et up our integration in el than a minute." Yonatan chvimer No ou can tart importing data from Zendek to Google heet. elect ou r preferred operation from the lited option: Hoever, Google’ connector ha everal limitation. Unlike Coe 몭 cient, Google’ Zendek connector cannot nc data eteen Zendek and Google heet. o if uo make change to our Zendek data in Google heet, thoe change ill not e re 몭 ected in the Zendek platform. Google’ Zendek connector onl allo for 몭 ve aic operation, limiting hat ou can do ith our data. Alo, it doen’t o 몭 er the automation functionalitie that rou t data connector app uch a Coe 몭 cient do. Google’ Zendek connector ill create a lot of manual, tediou ork, leading to igni 몭 cant ottleneck in our data anali and reporting. 3. Google App cript Google App cript allo more technical uer to pull Zendek data into Google heet ith it uilti n cript ditor. To launch Google App cript, go to xtenion on the top menu of Google heet. Click App cript from the dropdon. Thi ill launch the Google App cript interface. You can rename our project no, or do it later. Revie Zendek’ API documentation to identif the data ou can pull into Google heet. You can ue Zendek tool, uch a Potman collection or an API explorer, ot map out hat data i acceile. Firt, rite code to create our data’ header preadheet column. Let’ a ou ant to create a heet containing all the uer from the API, featuring Name and mail column. You can achieve thi uing the code elo: function updateData() { cont HADR = [‘Name’, ‘mail’] cont preadheet = preadheetApp.getActive(); cont heet = preadheet.getheetName(‘heet1’); heet.clear(); heet.appendRo(HADR); } Click the ave icon on the top menu. Then click Run. Click Revie permiion and follo the prompt. The xecution log ill ho the tatu of our deploed code. Go ack to our Google preadheet. It ill ho Name and mail a our ne column header. Next, ou’ll need to rite an authentication code to hit the API “readData.” Find the ection on authentication ithin the Zendek API documentation. You’ll ant to reference Node.j or Javacript (J) documentation ince App cript code i ritten in J. Write code that perform an OAuth authentication proce or ue a peronal ace token. Ue the code elo a a ne function (elo the “updateData” function e created). function readData() { cont PRONAL_ACC_TOKN = “94e3c3f9 5704 8d2 d44 02810097879”; cont API_URL = “http://app.aana.com/api/1.0”; cont DATA_NDPOINT = “/uer?opt_ 몭 eld=name,email&orkpace=38823”; cont repone = UrlFetchApp.fetch(API_URL + DATA_NDPOINT, { header: { “Authorization”: “earer ” + PRONAL_ACC_TOKN } }); cont content = JON.pare(repone.getContentText()); conole.log(content); } ave and run the “readData” function. No let’ connect “readData” to “updateData.” In thi example, e ant to create a ne ro of data for ever reult from “readData” uing the function elo: Run our “updateData” function. Check our Google heet to ee the updated data. If our function didn’t ork, conider uing conole.log() tatement for deugging. In term of connecting Zendek to Google heet, technical uer can rite code in App cript a a topg ap meaure. ut deugging and maintaining the code i tediou, timec onuming, and o 몭 en frutrating. That’ h non technical and technical uer hould leverage pre uilt data connector app, uch a Coe 몭 cient. You don’t have to orr aout an ackend maintenance or technical iue — that’ all taken o 몭 our plate. Focu intead on analzing and viualizing data in Google heet. Connect Zendek to Google heet: What’ the et Method for Your Team There are a numer of a to connect Zendek to Google heet. Coe 몭 cient and Google’ data connector allo ou pull Zendek data into Google heet ithout coding. More technical uer alo have the option of uing Google App cript. ut onl Coe 몭 cient o 몭 er the peed and reliailit that team need to integrate Zendek data into their Google heet ork 몭 o. Tr Coe몭c ient for free right no to tart pulling Zendek data into Google heet intantl. 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