ISO 20000 Certification-Article
                     ISO 20000 Certification - Optimize Service Management
What is ISO 20000 Certification?
ISO 20000 is a worldwide standard that specifies the criteria for IT service management.
Organizations that achieve ISO 20000 certification have demonstrated that they have
implemented a best-practice service management system (SMS) and are capable of providing
consistent, high-quality IT services.
Why ISO 20000 Certification?
ISO 20000 certification is important because it helps organizations to improve their service
management processes. The certification provides a framework for organizations to follow and
sets out best practices for service management. It also enables organizations to demonstrate
their commitment to quality and improve their reputation.
In addition, certified organizations may be able to take advantage of discounts from suppliers
and reduced insurance premiums.
How ISO 20000 Certification Can Benefit Organizations?
An organization that has been certified to ISO 20000 knows that it has met the demanding
requirements of an internationally recognized standard for ITSM. Benefits of certification to ISO
20000 include:
• Improved customer satisfaction as a result of more consistent and effective service
delivery;
• Reduced operating costs as a result of improved efficiency and effectiveness in service
management processes;
• Improved ability to respond to changes in business needs and market demands;
• Increased competitiveness, both in the local market and in export markets, as a result of
demonstrating best practices in ITSM;
• Higher staff morale as a result of working within an internationally recognized
framework for best practices in ITSM.
How to Get ISO 20000 Certified?
The process of getting ISO 20000 certified can be complex and time-consuming. Organizations
wishing to achieve certification must first undergo an audit to assess their compliance with the
standard.
Once the audit is complete, the organization must work to correct any non-compliance issues
identified by the auditor. Once all issues have been resolved, the organization can apply for
certification.
Certification is granted once the organization has met all of the requirements of the standard
and passed an audit by an accredited certification body.
Who Can Apply?
There are no specific industry or sector requirements for ISO 20000 certification. Any
organization in any industry can apply, provided that it meets the eligibility criteria.
Some of the most common industries that obtain ISO 20000 certification include information
technology, telecommunications, banking and finance, healthcare, manufacturing, and retail.
Conclusion
ISO 20000 certification is an important achievement for any organization looking to improve its
service management processes. The certification provides a framework for best practices and
enables organizations to demonstrate their commitment to quality. Certified organizations
enjoy improved customer satisfaction, reduced operating costs, and improved ability to
respond to changes in business needs. Obtaining ISO 20000 certification is a complex process,
but the benefits make it well worth the effort.