ServiceNow GRC Everything You Need to Know
                     ServiceNow GRC: Everything You Need 
to Know
Introducti
on
Governance, risk, and compliance are no longer back-office 
functions—they are strategic levers for modern enterprises. As 
regulatory demands increase and cyber risks evolve, businesses 
need a centralised system to manage obligations, identify risks, 
and ensure accountability. ServiceNow GRC is designed to 
simplify these functions, enhance visibility, and support decision-
makers with real-time intelligence.
What is ServiceNow 
GRC?
ServiceNow GRC is a suite of integrated applications built on 
the Now Platform that enables organisations to manage policy, 
risk, compliance, and audits through a centralised system. It 
replaces disconnected tools and manual spreadsheets with 
automated workflows and real-time dashboards, giving 
stakeholders full visibility into the organisation’s risk posture.
Key Modules in ServiceNow 
GRC
1.Policy and Compliance Management – Helps define, 
approve, and maintain policies while mapping them to 
regulatory frameworks.
2.Risk Management – Identifies, assesses, and mitigates 
business and operational risks.
3.Audit Management – Supports audit planning, evidence 
collection, and issue remediation.
4.Vendor Risk Management – Manages third-party risks and 
aligns vendors with enterprise risk strategy.
Core 
Capabilities
• Real-Time Risk Visibility: Monitor enterprise-wide risks using a 
unified risk register.
• Automated Control Testing: Schedule and track compliance 
testing with minimal manual effort.
• Workflow Automation: Route risk and compliance issues 
through predefined approval chains.
• Integrated Reporting: Generate reports with up-to-date 
metrics for audits, compliance, and risk decisions.
Benefits of Using ServiceNow 
GRC
Implementing ServiceNow GRC brings clear and measurable 
benefits:
• Cuts down audit preparation time
• Reduces compliance gaps with automated tracking
• Provides a single source of truth for policy and risk data
• Improves communication between departments
• Enables proactive, rather than reactive, decision-making
How It 
Works
The platform operates through a seamless lifecycle:
1.Create and publish policies
2.Map controls to policies and regulations
3.Conduct risk assessments
4.Test and monitor controls automatically
5.Trigger remediation workflows for failed tests or high-risk 
items
6.Generate audit trails and compliance reports
Common Use 
Cases
ServiceNow GRC is used across industries to tackle:
• Regulatory compliance (GDPR, SOX, RBI norms, 
ISO standards)
• IT risk and cybersecurity management
• Enterprise-wide internal audits
• Third-party due diligence and risk reviews
Implementation 
Approach
To implement ServiceNow GRC effectively:
• Start with a gap analysis and compliance baseline
• Prioritise modules based on organisational maturity
• Engage risk, legal, audit, and IT stakeholders early
• Use a phased rollout—starting with Policy & 
Compliance
• Define KPIs and track progress consistently
Key Challenges to 
Address
• Cultural Resistance: Change management is critical
• Data Quality: Clean, structured data is a prerequisite for 
accurate risk insights
• Over-Customisation: Stick to out-of-the-box configurations 
where possible
• Undefined Ownership: Assign accountability for each GRC 
process
Final 
Takeaway
ServiceNow GRC is not just another compliance tool—it’s a 
strategic platform that empowers organisations to make 
informed decisions, respond faster to risks, and stay ahead of 
regulatory demands. With scalable architecture and real-time 
intelligence, it supports long-term governance and risk 
resilience.