Uploaded on Apr 20, 2022
The offshoring of BPO services was once a niche marketing strategy serving a minority of industries. Today, it is a business approach that small, medium and large companies use to gain an advantage over their competitors
Types of BPO Services
Types of BPO Services
shared by: OBP BPO Services
Data Entry
• Data entry outsourcing is hiring third-party providers to handle the
data entry tasks of your business.
• It includes: transcription, plain data entry, typist, cleaning of data,
online data entry, email processing, copy & paste, data formatting,
conversion of files, and more.
Accounting
• Outsourced accounting involves in hiring third-party provider to
complete the accounting & finance function of the company.
• It includes: bookkeeping, account receivable & payable, payroll,
tax, financial analysis, auditing, cash flow, and more.
Call Center
• Call center outsourcing, involves in partnership with a BPO
provider which provides business solutions in call center.
• Call center services involves: inbound & outbound call center,
telemarketing, tech support, chat / email support, lead
generation, market research, and more.
Logistics
• Outsourcing logistics involves in hiring a third-party provider for
logistic support services such as freight forwarding processes,
workflow creation, document management, inventory, warehouse,
compliances, and more.
Information & Technology
• Outsourcing IT is a practice of partnering with an external service
provider to deliver IT functions needed by a business.
• It includes: technical support, IT infrastructure, web developers,
network engineer, server admin, database management, and
more.
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