Customer Obsession Management
                     Customer Obsession Management 
By Kewaunee Labway
About Us 
Kewaunee combines manufacturing and infrastructure expertise with 
industry 4.0 technologies to deliver next-generation laboratories to our 
clients. 
From our humble beginnings in 1906, we have grown to be a global leader in 
the design and manufacture of laboratory furniture. Today, we are proud to 
be a de facto choice for complete turnkey laboratory services. Over 5,000 
customers trust us for our technological innovation to build labs of the 
future. 
Overview:
Global Leader in Total Laboratory Solutions:
Kewaunee, the global leader in total laboratory solutions, empowers 
organisations to achieve competitive advantage through safe, efficient, and 
contemporary laboratories. In existence since 1906, Kewaunee powers the 
laboratories for over 5,000 customers in more than 100 countries. 
Kewaunee’s combined expertise in manufacturing, infrastructure, and 
industry 4.0 technologies offer unparalleled cost and quality advantage to 
organisations in any industry sector. 
Kewaunee pioneered the concept of a laboratory turnkey services – a 
centralised approach to lab planning, design, construction, commission, and 
operations. 
Customer Obsession Management 
Customer obsession is a way of life at Kewaunee. We think 
customer first and work backwards.
At Kewaunee, customer experience is not the responsibility of a specific 
department but an obsession for every associate. We don’t view our customer 
interaction as a specific activity in time but a life-long journey. A journey that 
enriches our customers and us. 
To go beyond principle and put into action, Kewaunee has a Customer Obsession 
Management (COM) team, which oversees every touch point with our customers. 
We analyse every customer interaction for the value delivered. 
Products
Product Selector 
Ventilated Devices 
Laboratory Furniture 
Safety Cabinets 
Other Equipment & Accessories
Services
Advisory 
Turnkey Services 
Managed Services 
Biosafety Laboratories Services  
Advisory Services
Kewaunee advisory services are a unique blend of strategy and execution. 
We tap into our 113+ years of experience, hands-on learning from various 
industry segments, and multi-geography field work to deliver tangible 
business outcomes to our customers. 
Our experts with knowledge of turnkey laboratory services and 
compliances guide you from start to finish. Leveraging the latest Industry 
4.0 technologies, we help you in getting all your lab requirements right.
As an industry leader in providing total laboratory solutions, we offer 
engagement models tailored to meet your business dynamics, project 
scope, and duration. 
Planning & Design
Whether you are constructing a new lab or 
redesigning an existing one, talk to us first. 
Our planners and designers have many 
decades of experience in helping our 
customers build the smartest, safest, and the 
most efficient labs.
Site feasibility studies & reports
Lab planning & design
Green building planning & engineering 
solutions (LEED)
Value engineering
2D, 3D digital BIM modelling
Computational fluid dynamics (CFD) HVAC 
design
GDS, Instrumentation/Controls, Electrical 
Systems, Environment Technology
Safety, Audit & Training
Worried about the safety of your lab? Our 
safety audit & testing covers all types of labs - 
fume hood intensive, biology based, or 
electronics oriented. Kewaunee has a 
comprehensive testing & audit option available.
Engineering components audit & testing
Operational Qualification (OQ) of facility, 
equipment, and service
Performance Qualification (PQ) for all 
components
Pre & post lab commission tests
Audits covering bio hazards, chemical 
handling, storage & disposals, Gases & electrical 
hazards, general & emergency facilities, 
ventilation, housekeeping, etc
Product Selector
Ventilated Devices, Lab Equipment, Lab Furniture, Lab 
Accessories & more 
Kewaunee is recognised as a leading laboratory equipment manufacturer in India 
and USA. Since 1906, we are committed to building the safest and high-quality lab 
equipment & products, supported by the highest level of services to meet your 
project objectives. Globally, over 5,000 customers trust us for their laboratory 
needs. 
Managed Services 
Our team of seasoned infrastructure specialists (people), our rich repository 
of best practices (process), and a wide choice of the laboratory equipment 
and furniture (product) is available to ensure safety, efficiency, and business 
continuity of your business and personnel.
Backed by a robust governance program, Kewaunee managed lab services 
offers tailored engagement models best suited for your project scope and 
needs. 
Laboratory infra management
Outcome based models : SAS
Build-Lease-Transfer (BLT) services
Annual maintenance contracts
Flexible people, product & process centric services tailored for you
Contact Us 
Address: Kewaunee Labway India Pvt Ltd
Corporate & Registered Office:
Survey No. 92/1A, 3rd Floor, BNR Towers, HP Avenue,
Konappana Agrahara, Begur Hobli,
Electronic City Phase 1,
Bangalore – 560 100    
Email: [email protected]
Website: https://www.kewaunee.in
 
THANK 
YOU