A must follow guide to fix QuickBooks Error 6000 77 easily
                     Solutions Suggested by Experts 
for the QuickBooks Error 6000 
77
The QuickBooks software program offers various features and functions 
to its users. But just like any other software, the application is prone to 
errors and issues. One of the most common issues experienced by 
QuickBooks users is problems with the company file. The QuickBooks not 
responding when opening company file issue can occur due to a few 
possible reasons, including a damaged company file and incorrect file 
name. If your QuickBooks freezes suddenly and stops responding, follow 
this article till the end. We are going to provide you with the reasons and 
solutions to resolve the QuickBooks error 6000 77 effectively.
Eliminating these technical complications could be difficult, and 
even a single troubleshooting misstep might lead to more 
irrecoverable issues such as data loss, corrupted or missing files, 
or more. Dial 1.855.738.2784 to get in touch with our QuickBooks 
Consultants, who will then guide you to resolve this error 
efficiently & quickly

What Causes the QuickBooks Error 
Code 6000 77?
To point out the leading cause behind the error is always obligatory as it highly 
assists in determining the correct troubleshooting solution. The QuickBooks Error 
Code 6000 77 generally comes up with an error notification saying, ‘We’re Sorry. 
QuickBooks encountered a problem. The support site contains information 
about this type of error and how to resolve this issue. Go to the support site 
to view an article about the error. If the article doesn’t help you resolve the 
problem, contact support for assistance. Error codes: (-6000, -77)’ The 
message conveys that the QuickBooks wasn’t able to open the company file on 
the system, and these could be some of the primary causes behind it:
The company file name exceeds the maximum word limit, and includes special 
characters and spaces.
1. Your company file might be having some issues or might be damaged or 
corrupted.
2. You are using an obsolete version of QuickBooks Desktop, and you need to 
upgrade your application.
3. The internet connectivity is unstable, and QuickBooks is unable to establish a 
connection.
4. The hard drive containing your company file might be damaged or corrupted.
5. Your Windows OS is either damaged or corrupted, and you are unable to use 
the Windows user account.
Early Signs to Identify the QuickBooks 
Company File Error Message 6000 77
The early signs and symptoms of the QuickBooks error 6000 77 are –
1. Your QuickBooks Desktop has stopped working or is unresponsive.
2. Your device keeps freezing repeatedly and does not respond to commands.
3. The operating system goes down, and you are experiencing slow performance.
4. Other applications in the system also takes longer to load and process.
5. Your QuickBooks crashes with or without an error message.
Few Pre-Requisite Steps to Resolve the 
QuickBooks Error Message 6000 77 Issue
Follow the below provided steps to resolve any minor issues causing the problem.
1. Restart your system to refresh your PC and QuickBooks.
2. Exit QuickBooks and re-launch the application using keyboard shortcuts.
3. Go to the All Programs tab and open QuickBooks Desktop from the program 
list.
4. Press and hold the Ctrl key and suppress your desktop to access QuickBooks.
Address the QuickBooks Error 6000 77 Effectively
If you are experiencing the error 6000 77 in QuickBooks Desktop, you can follow 
the solutions given below. However, you also need to make sure that you have 
taken a secure backup of the company file on an external storage device like a 
USB stick or an external hard drive.
Solution 1 – Upgrade your QuickBooks by 
Installing the Latest Available QB Updates
You need to make sure that your QuickBooks Desktop is up-to-date to get rid of 
the common errors and glitches.
1. Open QuickBooks Desktop and go to the QuickBooks Help menu to select 
the Update QuickBooks Desktop option.
2. Go to the Update Now tab and select the Get Updates option to initiate the 
download process.
3. Once the download is complete, rerun QuickBooks and click on Install Now to 
install the recently downloaded updates.
Solution 2 – Modify the Hosting Settings on 
your Server Computer and All Workstations
Incorrect hosting settings in a multi-user environment can also cause the 
QuickBooks Desktop error 6000 77.
1. Open QuickBooks on your server computer and go to the File menu to access 
the Utilities tab.
2. Find the Host Multi-User Access option and enable the multi-hosting mode on 
your server.
3. Next, open QuickBooks on your workstations and head over to the File menu 
to find the Utilities option.
4. Look for the Stop Hosting Multi-User Access option and disable the multi-
user mode on all your workstations.
5. Lastly, reopen QuickBooks and access your company file to check the status of 
the error
Solution 3 – Utilize the QuickBooks Tool 
Utility to Quick Fix your QuickBooks
The QuickBooks company file issue can be eliminated with the help of the 
QuickBooks tool utility.
1. Download and save the QuickBooksToolHub.exe file and follow the on-screen 
instructions to install the tool utility.
2. Open the tool hub and go to the Program Problems tab to activate the Quick 
Fix my Program utility and run a repair.
3. Let the tool run, and once done, rerun your application and access the 
company file to see if the QuickBooks error 6000 77 is dismissed.
Solution 4 – Run a QuickBooks Diagnosis 
and Scan for Installation Issues from the 
Tool Hub
Utilize the QuickBooks Install Diagnostic Tool from the QuickBooks Tool Hub to 
run a quick diagnosis and fix the file issues.
1. Launch the QuickBooks Tool Hub and go to the Installation Issues tab to run 
the QuickBooks Install Diagnostic Tool.
2. Run the tool and let it scan QuickBooks for any errors, and once done, restart 
your system to rerun QuickBooks.
3. Now, open the company file and check if the QuickBooks company file error 
6000 77 is resolved.
Solution 5 – Modify the QBWUSER.INI and 
EntitlementDataStore.ecml File Names
You need to fix the file damage and rename the .INI and .ECML files to rectify 
the company file issues.
1. Press Windows + E to run the Windows File Explorer and navigate to 
the QuickBooks File Folder from the C drive.
2. Locate the QBWUSER.INI file and right-click on it to select Rename and 
change the file name.
3. Add .OLD at the end of the file name as a suffix and hit Enter to save the 
modifications.
4. Now, from the Windows File Explorer, navigate to 
the EntitlementDataStore.ecml file on the C drive.
5. Select Rename by right-clicking the file name and add .OLD at the end to 
change the name and fix the damage.
6. Press Yes and Finish to end the process and rerun QuickBooks to access your 
company file.
Conclusion
These were the most efficient troubleshooting steps for the 
QuickBooks error 6000 77. Since this is a significant error occurring in QB, you 
must not delay in contacting an expert if your error is not resolved through these 
troubleshooting steps. Call us at 1.855.738.2784, and we will assist you in 
getting in touch with a skilled and experienced QuickBooks professional who 
would efficiently fix this error in no time and provide the best troubleshooting 
services available.