A Proper Troubleshooting Guide For QuickBooks error 15311
                     Perfect ways to remove 
QuickBooks error 15311
QuickBooks payroll service helps business owners handle tax 
submissions and distribute employee salaries timely. However, users can 
sometimes get troubled by QuickBooks error 15311 which doesn’t let 
them install the payroll service updates. If you encounter this payroll 
update issue, we recommend checking out this blog to learn its triggers 
and effective solutions to eliminate it.
 Feel free to contact our QB support team at +1-855-738-2784 if you 
need troubleshooting assistance to resolve the issue.
Why QuickBooks update error 15311 stops you from updating 
the payroll service
Once your QB gets affected by this error, you won’t be able to download 
the latest tax table updates or send the employee payroll. The possible 
reasons for this error to come up in QBDT are mentioned below-

1. Network connectivity issues due to incorrect TLS settings break the 
connection between QB and Intuit servers.
2. QuickBooks can fail to install the payroll updates if it cannot access its 
program files in the CPS folder due to corruption or a broken file path.
3. QuickBooks payroll updates instantly fail if the digital signatures of its 
program files cannot be verified.
Easy ways to deal with QuickBooks payroll update error 15311
 After this update blocks you from installing the payroll updates, you cannot 
sync your payroll service with the latest government tax table. You must 
use the given techniques to prevent his payroll error from developing 
again-
Solution 1- Download the QB payroll updates after arranging the TLS 
settings in your Windows
Transport Layer Security (TLS) settings ensure that the data you download 
or send over the internet remains secure and prevents malware from 
entering your system. However, your PC application might fail to use the 
internet if your system's TLS settings aren’t appropriately configured. You 
must configure the TLS settings correctly to prevent network connectivity 
issues from blocking the payroll updates. Use these steps-
1. Open the Internet Properties window using the search panel or type 
‘inetcpl.cpl’ as a command in the Run window.
2. Go to the Advanced tab and click the Advanced Settings option to reveal 
all the internet settings.
3. Find the TLS settings checkboxes and mark the Use TLS 1.2 checkbox 
with a single click.
4. Ensure none of the other TLS settings are marked and close the internet 
properties window once the settings are saved.
 If the payroll error appears again after configuring the TLS settings, jump to 
the next solution.
Solution 2- Rename the CPS folder to fix the broken file path
QuickBooks stores some of its program files in the CPS folder, which is 
crucial for the payroll update. In case the software fails to access the folder 
due to restricted permissions or a broken file path, this error code might 
appear on the screen. You can tackle the issue by recreating the CPS folder 
as shown below-
1. Open the file explorer to visit C: 
Users\Public\PublicDocuments\Intuit\QuickBooksXX\CPS..
2. Right-click the CPS folder and click the Rename option.
3. Type ‘OLD’ at the end of the folder name and save it as ‘CPSOLD’ on 
your system.
Conclusion
This brings us to the completion of this blog defining the causes of 
QuickBooks error 15311 stopping the payroll update process on your 
system. The practical techniques to counter the error are also given in the 
blog, and we hope you use them on your PC to prevent interruption during 
the payroll update.
Contact our team of QB experts at +1-855-738-2784 if the solutions are too 
complex for you to apply.