A WhatsApp chatbot or WhatsApp bot is an automated software that uses Artificial Intelligence or pre-programmed rules to engage with your customers on WhatsApp. The best example I can think of right now is Starbuck’s WhatsApp Chatbot. Starbuck’s WhatsApp bot allows you to place and pay the orders, gives personalized recommendations, promotes their products and much more. A WhatsApp bot combined with AI has endless capabilities that can take your business to the next level, be it a small business or a big enterprise. Below is another example of a WhatsApp bot used by a travel company