Easy Step's to fix QuickBooks Payroll Error PS038
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Troubleshooting QuickBooks Error PS038 
for Payroll Processing
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1.855.409.2300
• QuickBooks payroll error PS038 typically arises when attempting to run payroll or update payroll in 
QuickBooks Desktop. This error indicates that there are paychecks stuck as "Online to Send." Here's a 
step-by-step guide to resolving QuickBooks payroll error PS038:
Step 1: Verify Payroll Update Status
• Open QuickBooks Desktop.
• Navigate to the "Employees" menu and select "My Payroll Service."
• Click on "Account/Billing Information."
• Verify that your payroll subscription is active.
Step 2: Update QuickBooks Desktop
• Go to the "Help" menu and select "Update QuickBooks Desktop."
• Click on "Update Now."
• Check the "Reset Update" box to remove previous update downloads.
• Click "Get Updates" to start the update process.
• Once the update is complete, restart QuickBooks Desktop.
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Step 3: Send Payroll Data
• Navigate to the "Employees" menu and select "Send Payroll Data."
• Follow the prompts to send any pending payroll data.
• Ensure that all payroll data is sent successfully.
Step 4: Locate Stuck Paychecks
• Go to the "Edit" menu and select "Find."
• In the "Find" window, go to the "Advanced" tab.
• Under "Filter," select "Detail Level" and then "Summary Only."
• Choose the "Online Status" filter and set it to "Online to Send."
• Review the list of paychecks that appear.
Step 5: Edit and Save Paychecks
• Open each paycheck identified in Step 4.
• Edit and re-save each paycheck without making any actual changes.
• Ensure that the paychecks are now marked as "Sent" or "Not Online."
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Step 6: Verify Data Integrity
• Navigate to the "File" menu and select "Utilities."
• Click on "Verify Data" to check for data integrity issues.
• If any issues are found, go to "File" > "Utilities" > "Rebuild Data" to repair them.
Step 7: Seek Additional Support
• If the error persists after performing these steps, contact QuickBooks Payroll Support for further 
assistance. They can provide specialized guidance to resolve complex issues related to payroll error 
PS038.