The Importance of Customer Service
                     THE IMPORTANCE 
OF CUSTOMER 
SERVICE
WWW.LMA-
CONSULTINGGROUP.COM
LMA CONSULTING GROUP
INTRODUCTIO
N
We are in a time period that will prove more 
important than almost any other because 
more companies will surge past the 
competition during these turbulent times, 
propelling them forward for years to come. 
For example, on several recent trips, there 
were delays, shortages, and complications. 
Specifically, my first flight and connecting 
flight were both delayed with the first 
arriving 15 minutes after the connection was 
scheduled to leave the gate. 
RATING SERVICE – HIGH-
END RESTAURANT OR PIZZA 
HUT?
From a restaurant perspective, apparently, restaurants 
believe people no longer eat on Sundays and Mondays 
in California. Actually, they cannot find people. 
Similarly, on my recent trip for business travel, 
restaurants close on Mondays and Tuesdays in the town 
(perhaps Sundays as well, but we have yet to arrive 
early enough to eat in town). 
ARE YOUR EMPLOYEES PROVIDING 
A CUSTOMER SERVICE EDGE?
Employees follow people, not companies. Are you 
investing in leaders, and are your leaders leading? Just 
think about if you’ve ever seen an unhappy employee 
provide exceptional service? It is unlikely!
At LMA Consulting Group, we offer supply 
chain, SIOP, manufacture, & technology 
services to our clients. Please keep us in 
the loop of your situation and how we can 
help your organization thrive during these 
times of volatility and disruption.
CONTACT US
Web: www.lma-
consultinggroup.com
Phone: 909-630-
3943
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