KEY PERFORMANCE INDICATORS FOR INDIA’S MOST EXPERIENCED INTEGRATED LOGISTICS SOLUTION PROVIDER
                     KEY PERFORMANCE INDICATORS FOR 
INDIA’S MOST EXPERIENCED INTEGRATED 
LOGISTICS SOLUTION PROVIDER
Liladhar Pasoo has been the leading logistics and supply chain management 
provider for industries belonging to various sectors such as chemical, energy, 
fashion, paints, agro, food and engineering goods, etc. The company was established
in 1919 and has since then grown to provide 360-degree logistics solutions. And to 
provide the best end to end services across the globe, it becomes essential to 
incorporate a system for smooth functioning. This is when key performance 
indicators and analytics come into play.
The key performance indicators and metrics demonstrate the performance of 
logistics and supply chain management systems. This makes it possible for our 
company to improvise the processes, thus helping us provide customised solutions 
to our clients.
 
The key performance factors essential for gauging our performance are as follows-
 
1.Inventory Turnover
Inventory turnover is a measure of the number of times a company sells its stocks 
and goods over a particular period. It helps us gain a better understanding of the 
supply chain efficiency and buying practices of the company. An efficient inventory 
turnover not only reduces storage cost but also enables us to sell products at a 
premium cost. Our company’s expertise is to offer   inventory management solutions , 
3PL services and Value Added Services(VAS) that boost a business’s brand authority 
and bottom line.
 
2.Delivery and Shipment in Freight Forwarding
These are two key performance indicators essential to meet customer satisfaction, 
both in B2B and B2C industries. In freight forwarding, it becomes essential to 
understand the variation in industry requirements. Our company’s Freight 
Forwarding Services through its multimodal solutions provides dedicated logistics 
assistance to customers.
 
3.Freight Bill Accuracy
Billing accuracy in shipping and freighting is vital for success in logistics. To meet the
objectives of profitability and customer satisfaction, tracking the freight bill will help 
prevent detrimental trends leading to an efficient shipment of goods. Thus helping 
your business grow.
 
4.Cash-to-Cash Cycle Time
The cash-to-cash cycle is the period from the time when a business pays cash to its 
suppliers for inventory and receives cash from its customers. In short, the cash-to-
cash cycle time measures the amount of time operating capital is tied up. This 
metric helps us to increase the efficiency of the supply chain. The entire process can 
be improved with the ability to track the average cash to cash cycle, thus freeing up 
resources for other uses.
 
5.Customer Order Cycle Time.
The Customer Order Cash Cycle measures how long it takes to deliver a Customer 
Order after the Purchase Order(PO) is made. It helps us evaluate the run-times for 
various parameters within the “deliver services and products” service.
 
6.Perfect Order Rate
This is one of the most vital KPIs for businesses operating in a multitude of sectors. 
The perfect order rate helps us measure the success of our ability to deliver orders 
incident-free which will help avoid damages, delays and inventory losses. The higher,
the perfect order rate, the better it is as the KPI has a direct impact on customer 
retention and loyalty.
 
From tracking shipments to monitoring inventory levels, each practice has its own 
objectives and fulfillment of each of these is essential to achieve and climb the 
ladder of success. Liladhar Pasoo strongly believes that it is the personal attention, 
care, real time solutions and customisation that makes the difference and is the only 
way to be one of the top logistics and supply chain companies in India.