10 Tips to Set Your Dental Practice Up For Success in 2023
                     10 Tips to Set Your Dental 
Practice Up For Success in 
2D0is2co3ver 10 secrets top dental practices live by to
upsurge their patients’ experience.
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Office Appeal
Lasting impressions are made when patients enter your office. How do you knock 
off the perfect waiting room experience?
Create a comfortable, clean and calm mode for patients to feel relaxed 
Include as much natural lighting as possible
Soft-colored furniture and table with coffee and refreshments
Branded TV with team introduction, stimulating imagery, and patient education
Accommodate space for kids with visually appealing, kid-friendly decor,
like an aquarium, fun chairs, and toys
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Safety Measures
Establishing proper guidelines is a vital factor for building patient trust and loyalty 
in the post-COVID era. Here’s how to make it happen:
Space out appointments to reduce congestion
Allow for better social distancing to keep patients at ease 
Thoroughly disinfect equipment and exam rooms for each patient
Proper washing, sanitization, and barriers in place as needed
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Go Digital
A whopping 65% of patients prefer completing intake forms before the visit. Here’s 
why you should embrace the digital convenience they crave:
Low investment and high ROI
Establishes a solid patient intake experience
Paperless intake forms are expected from patients
Empowers self-service of completing, e-signing, submitting forms before the
exam – all from home
Enables self-uploading of ID, insurance card, photo, medication list by patients
Reduces waiting room time by 80%
Cuts down 35% of documentation time and saves ~20 min per patient
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Lasting Impression
Patients develop a lasting impression based on their overall experience. How can 
you nail it?
Communicate positive body language, attentiveness, and confidence level
Prioritize making patients feel that they come first
Use emotional intelligence to assure patients that you’re concerned with their
well-being and best interests
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Maintain Rapport
How can you best stay on top of keeping patients comfortable, and build trust?
Maintain conversations by explaining procedures and checking on patients’ comfort level 
Avoid misunderstandings via transparency
Talk about activities and roles you play outside the office to keep it relatable – like
community service
Let the patient lead the discussion in the direction of their interest
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Staff Roles
Your entire team plays an essential role in the success of your practice. Here are 
some points to consider:
Set clearly defined roles for team members to avoid confusion at the chair
Ensure proficiency of team members with documentation, tools, and techniques used
for procedures
Continual patient reassurance communicates that patient care is your priority
Stress the importance for staff to exhibit confidence and a calm demeanor
Emotional intelligence in how team members interact with patients is important
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Go the Extra Mile
Who doesn’t appreciate service that’s above and beyond what’s expected? 
Discover some ways to make it the norm in your practice:
Express concern for providing each patient with the personalized care they need
Take time to ensure things are done correctly the first time around to prevent avoidable
mistakes
Show patients a visual of their diagnosis while explaining, for better understanding 
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Solid Communication Channel
Dentists who are well versed in how to run a successful dental office know that solid 
doctor-patient communication lies at the core of a positive patient experience. Below are 
key items to consider:
Patients are looking for a dentist that demonstrates understanding, eye contact, and intelligence
Give patients time to share their own personal stories
Listen and respond with compassion to win them over
Engage patients in the conversation so they feel like “we’re in this together." 
Provide resources for patients to better understand their condition and treatment via in-office
iPad resources, brochures, blogs, social media, and website information
65% of patients prefer in-person conversations for their treatment plan rather than via
phone or email
Face-to-face communication is a definite plus for patients, resulting in better follow through
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Staff Training
Adequate training of your team helps keep everything in place, organized, and 
flowing proficiently. Learn 4 tips regarding staff training:
Knowledgeable, proficient, and courteous team members boost your patient’s experience
multifold 
Invest in training of technological advancements to accelerate productivity
Embrace tools that speed up documentation and collection processes to maximize efficiency
Competence in the team’s ability to explain information, and answer patients’ questions,
positively affects follow through rates
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Competent Front Desk
Are you aware that your front desk staff plays a vital role in setting the mode for 
the remainder of the patient’s journey? 
Front desk receptionists are the first ones patients interact with over the phone and in-person
Most negative patient reviews arise from front desk miscommunications
Insurance, scheduling, delays, treatment information, and other critical operations can wreak
havoc if not managed properly
Select suitable, courteous team members who demonstrate competence in handling
difficult situations 
Team effort cannot be understated when it comes to building a successful
dental practice
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Leave patients with a 
positive impression of your 
office
Learn how mConsent software can help 
you become successful and save 
~$60K/year in the process.
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mConsent Features
Online Patient In-office iPad App
Forms
Streamline your intake process Patient forms and treatment plans on the iPad
Patients complete/E-sign forms and treatment plans online Fast E-signatures on the spot
Get ID, insurance card, photo, documents before the visit Patients digitally capture ID, insurance card, photo, etc.
2-Way Texting Accounts 
Receivable
Improve patient engagement via SMS Rapid payment and tracking solution
Send and receive messages in real time Bring in patient payments instantly
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Automated Insurance Verification Automated Appointment 
Reminders
End delayed insurance reimbursements Say hello to skyrocket show-up rates and doubled profits
Get eligibility reports in 10 sec with 180+ payers No more phone tag or unanswered calls
Patient Messaging Reputation Management
Cancel patient cancellations with 'Quick Fill' Get more 5-star Google reviews for your Dental Practice
Auto notify 100 patients instantly via SMS Build Patient Trust with a Stellar Online Reputation
Virtual Consultations & Telehealth
Qualify patients before the visit
Democratize dental care delivery to accommodate patients 
remotely
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Integrations
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Success Stories
"We're saving up to 7 hours a week spent on data entry as well as saving on the overhead costs of 
hiring another admin, which overall saves us $65,000 a year. It just wouldn't make sense not to 
use mConsent. By using mConsent we can prioritize serving our patients."
Mary Jo | Office Manager at Lift Dental
"When we joined mConsent all that headache (of scanning, printing, importing, shredding) was gone. 
It literally was so seamless and easily transitioned. I genuinely cannot understand how any office 
does not have mConsent already. We saved at least $100,000 over the course of a couple of years. 
I genuinely wish I did this 10 years ago."
Dr Layth Ghanim DDS | Arlington Dental Excellence
“mConsent helps our clinic save 5,200 hours a year otherwise wasted on data entry, which enables 
us to save ~$55K in administrative expenses. Affordable and easy to use, mConsent adds value to 
our community.”
Dr. Mustafa Yazar DDS | Kenton Dental Care
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Contact us to Learn More
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