How To Make A Complaint About The NHS?
                     How To Make A 
Complaint About the 
NHS?
The treatment you receive from the NHS is usually of good
standard, but sometimes NHS care goes wrong. You can make a  
complaint if you are not happy with the treatment you received at  
the NHS. It costs you nothing when you complain against the
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NHS using the complaint procedure. However, when taking legal
action you must seek legal advice from a specialist.
According to the NHS Constitution, patients have the right to a
high quality service. The NHS puts this into consideration when  
treating patients and you can hold them accountable when  
making a complaint. This article gives you information on how to  
complain about NHS, complaints about doctors or how to  
complain about a doctor’s surgery. Read on to find out how to  
make a complaint about NHS services using the NHS complaints
 procedure.
Making A Complaint
When making a complaint NHS, you can complain by email or in  
writing to the national health service. NHS complaints must be
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made within one year, from when the incident occurred or within
one year of the issue coming to your attention. The time limit for  
making a complaint may take more than 12 months depending on  
the severity of your complaint. Investigations can take longer than  
expected in some cases.
Who Can Make A Complaint?
Anyone can make complaints to the NHS, even young people. You
can make a complaint on behalf of a friend, relative or family  
member. A caregiver or your local MP can also complain on your  
behalf with your consent. You can complain about doctors  
surgery, make a complaint about nhs staff complaints or other  
medical complaints including, gp negligence.
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When you nhs complaints, it is expected that the NHS will look
into it and give you an appropriate response. They will also give  
you an opportunity to speak with a complaints manager, who  
should follow up on your complaint.
What To Consider Before Making A Complaint?
If you’re having any concerns regarding the service you received,
please talk to the right NHS staff or a manager as soon as possible.  
Reporting your dissatisfaction quickly can help you resolve your  
complaint. If you’re still not satisfied with their resolution, you  
have a right to make a formal complaint.
● Before making pals complaints, ensure you are eligible to
make such types of complaints.
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● For hospital complaints involving a child, parents or
guardians should give their consent to anyone making a  
complaint on their behalf. This means an individual who  
has an interest in a child can complain on their behalf if  
the parents approve. Your complaint must be valid and  
should relate to the Department’s interest with a child.
● A parent can make an anonymous complaint to social  
services concerning their underaged child. If the child  
cannot make the complaint themselves the NHS allows  
you to claim on their behalf. However, the child will be  
required to fill a ‘permission to act on my behalf’ form.
● You can seek independent legal advice if unsure about the  
outcome of your complaint.
How To Make A Complaint About The NHS?
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When making a complaint, you can complain about every aspect
of NHS care.
● Follow the nhs complaints procedure.
● Speak to the person or gp practice directly.
● Ask PALS.
● Report to the hospital complaints commission.
● Discuss your situation with the complaint manager.
● Forward your complaint to the management or the  
manager in the NHS organisation.
● Keep record of all correspondence or meetings.
● Try Local resolution.
NHS Complaints Procedure
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If you have any complain about gp for medical negligence, follow
the nhs complaints procedure outlined below or call nhs  
complaints contact number to complain about gp surgery or
 hospital negligence. You must give sufficient information when  
making a legal complaint about GPs to the NHS, this will allow for  
proper investigation.
You should follow the nhs complaint process by 
 providing the following information.
● Your Full names, email and home address.
● A valid Contact number.
● Details of the nhs service you wish to complain about  
including their address or location.
● Other important information or correspondence.
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Need Help With Making A Complaint?
If you are not happy with the service NHS has provided, it is
important to let them know on time so they can resolve your  
complaint quickly. If you are a parent, with a child under the age  
of sixteen, you can make a claim on their behalf. Looking for  
specialist legal advice regarding your complaint, learn more on
 how to make a complaint about nhs here.
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