"Nowadays, the hospitality business is more than competitive, and it is crucial to make the visit to the hotel unforgettable. To ascertain that visitors, feel appreciated and at home, the hotels and resorts are investing in Technology, services, and staff training to guarantee the comfort of the visitors. Services to be offered on an individual basis, clean and safe rooms, and smooth check-in procedures contribute to the development of long-term impressions. Customer satisfaction and repeat business are common among hospitality businesses that incorporate the use of current management tools and staff interactions. The emphasis on the comfort of guests is not only a certain trend, but a key to the maintenance of devoted customers and the development of a good image in the market"