Uploaded on Jul 18, 2022
If you want to have a chat about mortgage brokers, how we operate, or anything to do with property finance, give me a buzz on 0416421688. Alison Smith, Principal, Rivendell Finance.
Mortgage brokers Bungendore - Rivendell Finance
Mortgage Broker
Things to Consider Before Taking
Outsourcing Mistakes
Hobby Farm Loans for Equipment
Over the past few years, growing compliance concerns have led to a productivity crisis for
mortgage brokers. Processing time per deal has increased, yet compensation per deal has
remained the same.
Many mortgage brokers have come back by outsourcing a few or all of their loan processing
to a remote team. While this can improve efficiency, like any new approach, there is a proper
and improper way to go about it.
Here we are mentioning some of the common mortgage broker Bungendore outsourcing
mistakes so that you can sidestep them in your practice.
Don’t Start With the Most Complex Work
When you consider outsourcing, it is easy to get amazed by the potential. You start
considering all the tasks that are taking up your time and keep you from getting home in
time.
Thus, you may choose 2 or 3 really difficult tasks (e.g. placing a risky deal, handling tight
serviceability) to test the idea. After all, outsourcing the most complicated tasks initially
makes it almost hopeless to accomplish.
In preference, we recommend you to begin with the most basic, process-driven and time-
taking tasks first. By following this, you can be successful before stepping into complexity.
Directly Getting into Client-Facing Roles
When mortgage brokers apprehend the potential risks of outsourcing, they ever and
again count on their new offshore team member trying to troubleshoot a bothersome
servicing issue for their most sophisticated client. This would be complicated and not the
major use case for offshore outsourcing.
The offshore team members are usually non-client facing. They are dealing with brokers
and lenders but don’t reach out to clients directly. Client-facing tasks are tricky, and we
don’t advocate including them in the mix until you have studied all the simpler activities
first.
Training and Feedback Time
By the time many mortgage brokers get around to employing more back-office support,
they are mostly conned under with too much work.
When you are engaged, it is easy to move on to the next job before delivering
feedback on the last one. And it is also more effortless to correct small mistakes
yourself rather than asking them to be fixed – but only in the short term.
But in the longer run, if you are unable to completely and confidently entrust work, you’ll
fail to recognise the advantages of outsourcing.
The solution is to make all staff responsible for developing systems and processes for
the crew to follow. Your target should be to only give the same feedback once. The
expectation is that your team and your systems will get refined as you continue to do
good work.
Thank You
Presented By , Rivendell
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