Learn How To Resolve QuickBooks Search Not Working Issue
                     Valuable Measures To 
Counter QuickBooks 
Search Not working Issue
QuickBooks is an accounting software embedded with a wide range of features that 
make the software easily accessible and easy to use. Users have experienced 
QuickBooks Search Not Working on their PC, which forbids them from directly 
accessing their documents and files. In case your QB also suffers from this search issue, 
read this entire blog to learn why this happens and the techniques to fix it.
Approach our QB support team at 1-855-856-0042 for troubleshooting guidance to 
tackle the problem.

Reasons
You might sometimes face trouble finding your documents, transactions, or tax forms using 
the search option in QuickBooks. The possible reasons you encounter issues with the QB 
search are mentioned below-
• QuickBooks cannot access the search index folder due to a damaged directory or 
insufficient folder permissions.
• You use a non-admin Windows account, and QuickBooks cannot access its program files 
due to Windows firewall restrictions.
• Minor issues in the software or on your PC can sometimes cause problems while running 
some of the QB functions.
Solutions
The search bar in QuickBooks won’t respond, or the software will crash whenever you try to 
search for any document. The methods you can use to rectify this QB search issue from your 
PC are mentioned below-
Solution 1- Rename the QuickBooks search index folder or move it to a 
different location
QuickBooks has a search index file stored on a computer responsible for the search function 
to work smoothly. You can face problems using QB search if the search index file gets 
damaged or QuickBooks fails to access its location. This might happen due to your non-admin 
Windows account, which does not have the required folder permissions, or Windows Firewall 
blocks QB from accessing the files in C: drive. You can easily counter the problem by 
renaming the Search index folder and moving it to a different location. This helps to prevent 
issues due to a broken file path, and the steps to execute the method are discussed below-
• Single-click the Start button on the taskbar and tap your Username in the pop-up list.
• Click the Sign-out option to go to the login screen.
• Tap your Admin account if you see it on the login screen, or enter the account credentials 
manually to sign in as an Administrator.
• Run a search for ‘searchindex’ and open the file location from the results.
• Right-click the search index folder and tap Rename.
• Add ‘OLD’ to the folder name and save the folder.
• Right-click on the folder again and tap Move.
• Go to your desktop and Paste the folder there.
• Open your QuickBooks and try the search task that developed this error earlier.
Solution 2- Rectify the problems using the Quick Fix My Program tool
Some QB functions fail to work due to minor issues that can randomly develop on your 
PC. You can tackle them with the help of the QB tool hub, as shown in the following 
steps-
• Launch your QB tool hub and single-click the Program Problems menu.
• Select the Quick Fix My Program option in the list and let the tool fix the issues.
• Reboot your system after the tool stops and reopen QuickBooks.
Conclusion
We are now at the end of our blog discussing the potential causes of QuickBooks Search 
Not working on your PC. The methods to tackle this issue and fix the search function are 
also mentioned in the blog, and we hope you use them to prevent QB from malfunctioning.
Contact our QB support team at 1-855-856-0042 to resolve your remaining queries about 
the error.