Here Is a Simple Guide To Fix QuickBooks Error 15311
                     Practical Ways To 
Counter 
QuickBooks Error 
15311
QuickBooks payroll simplifies the process of employee payroll and tax submissions for 
employers and other users. The payroll service updates help keep the software 
compliant with the tax table but can fall prey to issues due to several factors. 
QuickBooks Error 15311 during the payroll update can be a nightmare for users as it 
doesn’t allow the process to start or terminates it in between. If you also become a 
victim of this situation, this blog will help you discover the reasons it happens and the 
steps you require to resolve it.
Get troubleshooting advice from QB experts at 1-855-856-0042 to counter the 
error on your PC.

Reasons
This payroll error will not let you download/install the service updates in the software 
until you eliminate it. The following methods are helpful in terminating this payroll error 
on your QBDT-
• Digital Signatures verification of the QBDT files fails, leading to issues while 
processing the update package.
• The service key or EIN mentioned in the software is incorrect, causing a failure in 
user authentication.
• You begin the payroll update while using the QBDT in multi-user mode.
Solutions
This payroll error won’t let the payroll update install successfully on your computer until 
you take the necessary actions to counter the problem. Here are the approaches you can 
take to resolve the issue-
Solution 1- Verify the Digital Signature and install their 
certificates manually
Digital Signature is a security protocol used in Windows to keep data authenticity intact 
when transferred over the internet. They are a form of e-code introduced by the sender 
system, and the receiver system verifies it to ensure the data isn’t tampered with. 
QuickBooks might face trouble installing the payroll updates when the verification of 
these digital signatures fails. You can bypass the issue by installing the Digital Signature 
certificate manually, as shown in the following methods-
• Open the file explorer and navigate to C:\Program files\intuit\QuickBooks.
• You’ll find a QBW32.exe file inside the folder, right-click it and select Properties in the 
options.
• Approach the Digital Signature tab at the top and search the program list for Intuit.inc.
• Single-click Inuit.inc and tap the Details option.
• Go to the Digital Signature Details window and hit the View option.
• Wait until the next window opens and click the Install Certificate option.
• Click the Next option repeatedly until you see the Finish option.
• Open your QBDT and click the File menu.
• Tap Utilities and single-click the Stop Hosting multi-user access option.
• Download the payroll service updates again.
Move to the following solutions if the error interrupts the payroll update again.
Solution 2- Run the Quick fix my program tool to 
mend your QBDT
QuickBooks tool hub can help you fix the payroll service error if it develops due to minor 
glitches in the software. Use the following steps-
• Run the latest version of QB Tool Hub on your PC and go to the Program Problems 
menu.
• Select Quick fix my program in the options and let the tool fix your QBDT.
• Try downloading the payroll service updates again.
Conclusion
This blog helps you explore the reasons QuickBooks Error 15311 stops you while 
downloading the payroll update. The appropriate ways to eliminate the payroll problem are 
also discussed in the blog, making it easy for you to update your payroll.
Contact a QB support team at 1-855-856-0042 to resolve any queries about the payroll 
error.