NetScore Delivery Routing for NetSuite | Case Study
                     Kavanaugh Restaurant 
Equipment Improves 
Eciency in Delivery 
Operations with NetScore
Introduction
Kavanaugh Restaurant Equipment is a leading 
regional provider of restaurant equipment and Company: Kavanaugh Restaurant Supply
supplies in the US with over 30 years of industry 
experience. Kavanaugh turned to NetScore to Website: www.shopkrs.com
improve its delivery operation eciency from inside Industry: Food and Beverage
NetSuite. NetSuite ERP supports Kavanaugh's Country: Wisconsin, United States
operations. NetScore streamlines the process by 
Product: NetScore Delivery Routing for NetSuite
providing an integrated delivery routing solution 
within NetSuite.
Challenges
The manual processes used by Kavanaugh to plan 
and manage deliveries were inecient, outdated, 
and lacked accuracy. Manual processes led to “We're at least 25% more ecient after 
inaccuracies in delivery routes and delays in implementing NetScore automation.” 
deliveries which caused customer dissatisfaction. The Kristi Kavanaugh, Sales Manager, Kavanaugh Restaurant Supply
company needed a way to automate its delivery 
route planning process and increase visibility into the 
entire operation from start to nish. 
www.netscoretech.com
Rock Materials
www.rockmaterials.com
Result ourselves a ton of time and having greater accuracy 
by having less human intervention. We're not asking 
Kavanaugh experienced several benets by using ourselves, 'Did I apply that right?' 'Did I pick the best 
NetScore to extend its NetSuite ERP system. By route?' 'Did I accidentally key in the wrong number?' 
utilizing NetScore’s Delivery Routing for NetSuite, All of that has gone away," shared Kavanaugh, "We're 
Kavanaugh automated many manual processes, such looking almost to gain a complete headcount." The 
as task assignments, re-assignments, and route route optimizationsoftware has also allowed them to 
planning. This automation improved their operations' respond to trac, weather, and other factors 
eciency and streamlined their employees' aecting delivery times.
workow, leading to less confusion and fewer errors. 
Additionally, the automated truck capacity planning Additionally, Delivery Routing for NetSuite provided 
feature allowed Kavanaugh to automatically plan Kavanaugh with secure data storage and reporting 
their truck capacity based on the weight and volume capabilities helping them to understand its 
of orders, optimizing their loading process and performance better and identify areas for 
maximizing their truck capacity. "So something that improvement. The company also benets from 
used to be about 20 steps has gone down to one collecting digital signatures and taking photos of 
step for us," said Kristi Kavanaugh. delivered items, providing added security and 
accountability for deliveries. 
The delivery routing services also provided real-time 
tracking of deliveries, personnel allocation, and Better Eciency Solid ROI
delivery status, which helped Kavanaugh to track 
their deliveries better, increasing accountability and "We're at least 25% more ecient right now with 
transparency. This allowed them to identify and several processes. The new eciencies touch
resolve issues quicker, and it allowed customers to multiple teams and have given everybody some of 
track their deliveries in real-time. their time back, not to mention not having to worry 
about small mundane things that escalate into big 
Reduced Delivery Times, Fewer Miles Driven, and problems. I think that speaks volumes of our return 
Lower Costs and Delays on investment," said Kavanaugh. Overall, NetScore's 
Delivery Routing for NetSuite helped Kavanaugh 
NetScore's Delivery Routing for NetSuite helped Restaurant Equipment to improve eciency, 
Kavanaugh to optimize delivery routes and improve accountability, customer satisfaction, and employee 
order processing, which led to reduced delivery satisfaction while reducing costs and delays.
times and fewer miles driven, ultimately reducing 
costs and delays for the company. "We're saving
“We're gaining back at least 2 -3 days a month of a team member's time, while we’re 
increasing customer satisfaction.” 
Kristi Kavanaugh, Sales Manager, Kavanaugh Restaurant Supply
www.netscoretech.com