NetScore Delivery Routing for NetSuite - Case Study
                     Kavanaugh 
Restaurant  
Equipment Improves  
Efficiency in Delivery  
Operations with 
NetScore
Introduction
Kavanaugh Restaurant Equipment is a leading  
regional provider of restaurant equipment and  
Company: Kavanaugh Restaurant Supply
supplies in the US with over 30 years of industry  
experience. Kavanaugh turned to NetScore to  Website: www.shopkrs.com  
improve its delivery operation efficiency from Industry: Food and Beverage 
inside  NetSuite. NetSuite ERP supports  Country: Wisconsin, United 
Kavanaugh's  operations. NetScore streamlines 
the process by  providing an integrated delivery States
routing solution  within NetSuite. Product: NetScore Delivery 
Routing for NetSuite
Challenges
The manual processes used by Kavanaugh to plan 
 and manage deliveries were inefficient, outdated,  
and lacked accuracy. Manual processes led to  “We're at least 25% more efficient 
inaccuracies in delivery routes and delays in  after  implementing NetScore 
deliveries which caused customer dissatisfaction. automation.”
The  company needed a way to automate its Kristi Kavanaugh, Sales Manager, Kavanaugh 
delivery  route planning process and increase Restaurant Supply
visibility into the  entire operation from start to 
finish.
www.netscoretech.com
Rock Materials  
www.rockmaterials.com
Result ourselves a ton of time and having greater 
accuracy  by having less human intervention. 
Kavanaugh experienced several benefits by using  We're not asking  ourselves, 'Did I apply that right?' 
NetScore to extend its NetSuite ERP system. By  'Did I pick the best  route?' 'Did I accidentally key 
utilizing NetScore’s Delivery Routing for NetSuite,  in the wrong number?'  All of that has gone 
Kavanaugh automated many manual processes, away," shared Kavanaugh, "We're  looking almost 
such  as task assignments, re-assignments, and to gain a complete headcount." The  route 
route  planning. This automation improved their optimizationsoftware has also allowed them to  
operations'  efficiency and streamlined their respond to traffic, weather, and other factors  
employees'  workflow, leading to less confusion affecting delivery times.
and fewer errors.  Additionally, the automated 
truck capacity planning  feature allowed Kavanaugh Additionally, Delivery Routing for NetSuite 
to automatically plan  their truck capacity based on provided  Kavanaugh with secure data storage 
the weight and volume  of orders, optimizing their and reporting  capabilities helping them to 
loading process and  maximizing their truck understand its  performance better and identify 
capacity. "So something that  used to be about 20 areas for  improvement. The company also 
steps has gone down to one  step for us," said benefits from  collecting digital signatures and 
Kristi Kavanaugh. taking photos of  delivered items, providing 
added security and  accountability for 
The delivery routing services also provided real- dBeelitvteerrie sE.fficiency Solid ROI
time  tracking of deliveries, personnel allocation, 
and  delivery status, which helped Kavanaugh to "We're at least 25% more efficient right now 
track  their deliveries better, increasing with  several processes. The new efficiencies 
accountability and  transparency. This allowed touch  multiple teams and have given everybody 
them to identify and  resolve issues quicker, and it some of  their time back, not to mention not 
allowed customers to  track their deliveries in having to worry  about small mundane things 
Rreeadl-utimceed. Delivery Times, Fewer Miles that escalate into big  problems. I think that 
Driven, and  Lower Costs and Delays speaks volumes of our return  on investment," 
said Kavanaugh. Overall, NetScore's  Delivery 
NetScore's Delivery Routing for NetSuite helped  Routing for NetSuite helped Kavanaugh  
Kavanaugh to optimize delivery routes and Restaurant Equipment to improve efficiency,  
improve  order processing, which led to accountability, customer satisfaction, and 
reduced delivery  times and fewer miles driven, employee  satisfaction while reducing costs and 
ultimately reducing  costs and delays for the delays.
company. "We're saving
“We're gaining back at least 2 -3 days a month of a team member's time, 
while we’re  increasing customer satisfaction.”
Kristi Kavanaugh, Sales Manager, Kavanaugh Restaurant Supply
www.netscoretech.com