Excellent Executive Coaching podcast guest Richard Blank Costa Ricas Call Center
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Excellent Executive Coaching Podcast. Iced 
Cold  Call? How to connect with a stranger on 
the phone..
This podcast is mostly devoted to personal development and leadership coaching. 
The host is  Dr. Katrina Burrus. She is a First Master Certified Coach from the 
International Coaching  Federation in Switzerland and founding Board Member for 
ICF Switzerland. She has served  as an adjunct professor to several universities 
and speaks around the world on the topics of  leadership coaching and Global 
Nomadic leadership and has been working as an executive  coach for global 
leaders since 1994.
Excellent Executive Coaching podcast will examples of leadership coaching issues 
and  challenges. Excellent Executive Coaching will provide leadership coaching 
tips, strategies and  resources that can resolve leadership issues. The Excellent 
Executive Coaching podcast is a  platform of discussion and a source of knowledge 
sharing between professional coaches and  leaders. It promotes continued 
education for executive coaches and leaders around the world.
You are CEO of one of the largest call centres in San José in Costa Rica. What made 
you, a  US citizen travel, live and work in Costa Rica? You trained 10,000 bilingual 
telemarkers. What  makes a good telemarketer? How does phonetic micro 
expression reading help you become a  good telemarketer. Please provide us with a 
good and a bad example? What are the viral tell  signs? What is the Buffer 
Boomerang technique?
Welcome to the Excellent Executive Coaching podcast. This program is all about 
helping you  thrive in the most challenging coaching situations. Our aim is to 
support you in bringing your  coaching to the next level.
You are a Leader and you want to…
Announce a challenging restructuring plan and would like to review how best to 
communicate  your message to key stakeholders internally and externally
Build a high performing team that is aligned to the 
organization’s goals  Get off the treadmill and feel motivated 
and energized again
Excel after a promotion or in your new role and want to create your strategy, 
develop your  alliances, your team and help you and your team to thrive in 
your new environment
Leverage your experience abroad and thrive in your new position when you 
repatriate  Learn to better use your strengths and develop areas that could be 
your derailment in time  You are a HR partner or Leadership Development 
professional and you want to…  Conceive of a leadership development program 
throughout your organization
Prepare your managers and leaders for organizational 
change  Develop your leaders for the next level
The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps 
you get  from where you are to where you want to be with customized leadership 
and coaching  development programs. MKB Excellent Executive Coaching offers 
leadership development  programs to generate action, learning, and change that 
is aligned with your authentic self and  values. Transform your dreams into reality 
and invest in yourself by scheduling a discovery  session with Dr. Katrina Burrus, 
MCC to reach your goals.
This Is WHY We Can Support You
We are a group of executive coaches. I, Katrina Burrus, PhD, MCC am the lead 
coach. I have  a proven track record in coaching global leaders in multinationals 
(Nestle, Novartis, CERN,  UNAIDS, United Nations etc). My coaching expertise has 
taken me to Europe, Asia Pacific  and in the Americas. I am recognized for my 
distinctive capabilities with leaders and teams  from a wide variety of cultural 
backgrounds.
MKB Excellent Executive Coaching is affiliated with a network of international 
experts and  scholar-practitioners. We specialize in coaching international and 
highly mobile leaders, high  potentials, and brilliant and abrasive leaders. We 
research and are passionate about reducing  suffering and ineffectiveness in the 
workplace.

I teach post-graduate courses at various universities and facilitate workshops on 
“Global  Leaders”, on “Executive Coaching”, and on “Successful Integration into 
a New Role.” I am the  first ICF (International Coach Federation) Master Certified 
Coach in Switzerland, founder and  Board Member of ICF Switzerland and on 
the Editorial Board of the International Journal of  Coaching in Organization. After 
numerous published articles, I wrote three books in French,  one on “Global 
Nomadic Leaders and another called “When the Visionary is Blinded:  
Coaching Brilliant and Abrasive Leaders” “Managing Brilliant Jerks: How 
Organizations and  Coaches can Transform a Difficult
Leader into a Powerful 
Visionary”.  This Is HOW We 
Can Support You
MKB Excellent Executive 
Coaching’s mission is to get 
you from where you are to 
where you
want to be. It is for you to succeed in reaching your goals while finding more 
meaning in what  you do. We want you to prosper and learn in a period of 
transition.
We can help you thrive in a challenging situation and support you in bringing your 
profession  to the next level whether you are new to the business or already an 
expert professional.
Our research-based approach allows us to customize the coaching 
methodology to the  leader’s specific needs whether you are a leader, HR 
partner, learning professional
Your host is Dr. Katrina Burrus, MCC, founder and general manager of 
www.mkbconseil.ch a  company specialized in leadership development and 
executive coaching.

http://www.ExcellentExecutiveCoaching.com with your hosts Dr. Katrina Burrus, 
MCC, BCC.  These videos are about helping you thrive through some of the most 
challenging coaching and  leadership situations. If you are a coach, leader, 
manager, entrepreneur, and HR manager,  these videos are for you. TOPICS 
DISCUSSED Change - Leadership Development, Conflict  Management, Coaching 
difficult cases, Career transition, Becoming a Thought Leader,  Strategy and 
Visioning, Team building, On-Boarding into a new position. We invite you to join  us 
and learn about resources, strategies, and tactics that will bring you from where 
you are to  where you want to be.
Richard’s journey in the call center space is filled with twists and turns. When he 
was 27 years  old, he relocated to Costa Rica to train employees for one of the 
larger call centers in San  Jose. With a mix of motivational public speaking style 
backed by tactful and appropriate  rhetoric, Richard shared his knowledge and 
trained over 10 000 bilingual telemarketers.
Richard Blank has the largest collection of restored American Pinball machines 
and antique  Rockola Jukeboxes in Central America making gamification a strong 
part of CCC culture.
Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 
2008.
Mr. Richard Blank holds a bachelors degree in Communication and Spanish from 
the  University of Arizona and a certificate of language proficiency from the 
University of Sevilla,  Spain. A Keynote speaker for Philadelphia's Abington High 
School 68th National Honors  Society induction ceremony. In addition, inducted 
into the 2023 Hall of Fame for Business.  Giving back to Abington Senior High 
School is very important to Mr. Blank. As such, he  endows a scholarship each year 
for students that plan on majoring in a world language at the  university level.
Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource 
company  located in the capital city of San Jose, Costa Rica. Our main focus has 
been, and will always  be to personally train each and every Central America call 
center agent so that we may offer  the highest quality of outbound and inbound 
telemarketing solutions and bilingual customer  service to small and medium 
sized international companies, entrepreneurs as well as fortune  500 companies.
htt
ps://costaricascallcenter.com/en/outbound-bpo-campai
gns/
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