Break Fix Support
                     Break Fix Support/Services
Break Fix Support/Services
Break Fix Support/Services are a type of IT support services that offer a 
solution for hardware or software problems that may arise within an 
organization's computing environment. These services are aimed at 
helping businesses resolve issues as quickly as possible to minimize 
downtime and prevent any negative impacts on productivity.
In a Break Fix Support/Services model, an IT support technician is called 
in when a problem occurs. The technician will diagnose the issue and 
repair or replace any faulty hardware or software components as 
needed. This type of support can be provided on-site, over the phone, 
or through remote access to the affected device or system.
Advantages of Break Fix Support/Services 
The advantages of Break Fix Support/Services include flexibility, cost-
effectiveness, and convenience. Businesses can access IT support 
services only when they need them, without having to pay for ongoing 
maintenance or support contracts. Additionally, Break Fix 
Support/Services allow businesses to work with multiple IT vendors to 
address specific issues with different types of hardware or software.
Break fix Services include:
• Full reporting
• Maintenance support
• 45-minute ticket response time
• Local parts availability – with global reach and locations SAID 
Technologies can ensure hardware is supplied in a timely manner 
to remedy faults
• Secure disposal of faulty (replaced) equipment using SAID 
Technologies Recycle & Retire Service
Break fix Services include:
• Up to 24×7/365 hardware support with 4 hour response service 
• lGervaenl.ular SLA based response times supporting onsite and next 
business day onsite engineer and parts to provide SLA aligned 
services at a lower cost
Summary
In summary, Break Fix Support/Services are a vital component of any 
organization's IT support strategy. They provide businesses with a 
reliable and efficient solution for addressing hardware or software 
problems, enabling them to maintain productivity and minimize 
downtime.