Bot Services Market Report By Current & Future Trends, Statistics To 2027
                     Bot Services Market To Reach 
USD 4,834.9 Million By 2026 | 
Microsoft, IBM, Facebook, 
Google, Amazon Web Services
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a.com
       Market  Summary
Increasing user engagement on social media 
platforms & highly advanced AI and NLP tools are 
propelling the market growth.
Market Size – USD 603.4 Million in 2018, Market 
Growth - CAGR of 29.8%, Market Trends – The 
advent of cloud bot-as-a-service.
            M  a Orkuetr  S Aumpmparroyach
The global bot services market is forecast to reach USD 4,834.9 Million by 2026, according to a new report by 
Reports and Data. Bot services provide virtual assistance, which uses the concept of artificial intelligence to answer 
questions and help to find a solution in a fast and efficient way. The bots or chatbots are robots that are used to 
chat with humans in various platforms for customer support and services. Bot services find applications in various 
end-use industries such as banking, financial services, and insurance (BFSI), retail, healthcare, media & 
entertainment, telecom, travel, and government, among others. The market for bot services is influenced by the 
rising number of social media users and the demand for adopting industry specified bots.
The above-mentioned factors collectively create opportunities for market growth, while factors such as dependency 
on deployment platforms for bots pose limitations in the market. However, each factor would have a definite 
impact on the market during the forecast period. Consistent advancements in the artificial intelligence market 
owing to innovative efforts have enhanced the efficiency of the bot service market.
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       M   a r kOeut  Sru Ampmparyoach
Further key findings from the report suggest
• The platform segment is forecasted to grow with a higher CAGR of 29.9% during the forecast period. 
This is due to the high demand for bot platforms, as it offers a wide range of features, 
functionalities, and ease of availability. The growth is attributed to the rising adoption of bot 
services by small, medium, and large firms.
• The text and rich media segment held the largest market share of 54.5% in the year 2018. Text and 
rich media is an effective mode for consumers to interact with bots. The elements driving the 
growth of the text and rich media segment incorporate the expanding number of social media users 
and the developments in AI, NLP, and machine learning technologies.
• By deployment channel, the social media segment is forecasted to grow with the highest CAGR of 
30.3% during the forecasted period. This is due to the increasing user engagement on online 
platforms and technological advancements that are happening throughout the world.
To identify the key trends in the industry, click on the link below @ 
https://www.reportsanddata.com/report-detail/bot-services-market
       M   a r kOeut  Sru Ampmparyoach
Key participants :  Microsoft, IBM, Facebook, Google, Amazon Web Services, Nuance Communications, 
Aspect Software, Inbenta Technologies, Creative Virtual, and Cognicor Technologies among others.
For the purpose of this report, Reports and Data have segmented into the global Bot Services market 
on the basis of service, mode type, deployment channel, end-use industries, and region:
Service Outlook (Revenue, USD Billion; 2016-2026)
Framework
Platform
Mode Type Outlook ( Revenue, USD Billion; 2016-2026)
Text and Rich Media
Audio
Video
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End-use Industries Outlook ( Revenue, USD Billion; 2016-2026)
BFSI
Retail
Government
Telecom
Media and Entertainment
Others
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About Us
   A  b  oOuutr U Aspproach
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