Roku streaming device is not appearing Roku mobile app
                     
Roku streaming device is not appearing Roku mobile app



Roku streaming device is 
not appearing Roku mobile 

app

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FOR MORE INFORMATION 

VISIT OUR WEBSITE
htt ps://www.rokucomsupport.com/


support roku com support 
• The Roku app is available for free on IOS and Android devices. With 

this app installed in your smartphone, you can turn your device into 
a control center for controlling the Roku streaming device or TV. 
The very first step to use mobile as a controlling device is select a 
device from the list of devices appearing on discovery screen.

• If you don’t find your device in the list, then you won’t be able to 
connect to it. To fix this issue, you need to troubleshoot the 
problem at the earliest. Before this you must diagnose the problem 
then only you will be able to fix it.


What do you need to check 
first?

• Before exploring further, you must check the network 
connection. It must be enabled on your Roku device.

• Press the Home button from the remote.
• Go to ‘Settings’> ‘System’ and finally on ‘Advanced system 

settings’.

• Tap ‘External control’ and then on ‘Network access’.
• You must check that mobile app is enabled by default.




What else can prevent Roku device from appearing 
under device screen on App?

• If you find that the connection is Ok but the device is still not appearing under 
the device list in the Roku app, then it may be due to below-mentioned reasons:

• Both the devices should be connected to the same network for proper 
communication.

• Your Roku device is using the public IP address: Your Roku must be connected to 
the private network within one of the ranges: You can check the IP address of 
your Roku from the settings>Network> about.  If the address assigned is Public, 
you must change it to Private. This is common if the router is not available on 
your connection. Contact your ISP for the issue and get the router installed on 
your network.


www support roku com 
• Mobile is connected to the VPN: VPN stands for Virtual private 

network. It is commonly used to connect to the work network when 
you are actually at home. Check that your mobile device should not 
be connected to the work network when you are using Roku mobile 
app. Since some VPN’s keep on preventing the Roku device from 
appearing on the app screen.

• AP isolation of your network is enabled: Access point isolation bars 
devices from communicating over the Wi-Fi networks. For this, you 
can read the guided manuals of your Router and check how you can 
disable the settings of your router.




www roku com support 
• After implementing the above steps, if you still don’t find the device 

on the app screen, then follow the below-mentioned tricks. It may 
solve your problem. In case of further support, you can contact Roku 
com support.

• Connect Roku device manually: To connect the device manually, you 
need to click on ‘Connect manually’ option and enter the IP address of 
your Roku with the help of Remote. You can check the IP address from 
the Network settings inside the ‘About’ menu.

• Restart your Roku: To restart the Roku, simply disconnect it from the 
power supply and connect it again after 20 seconds.


roku support 
• Restart the Roku mobile app: To restart app on iOS or 

Android systems, you have to follow the below-mentioned 
steps.

• On iOS device, double tap home button and swipe the 
Roku app to left or right to force close it. After it gets 
closed, click on the Roku app icon to launch it again.

• From an Android device, click the ‘recent’ button and swipe 
the Roku app to force close it. Now, launch the app again 
from the home screen.