IT Managed Services in Malaysia
                     IT Managed Services: What It Is and How to Choose 
the Right Provider
What is Managed Services?
Managed IT service is when a company outsources certain IT functions to a 
third-party provider, referred to as a Managed IT Services in Malaysia. 
These outsourced functions may be as basic as keeping IT equipment and 
other services functional all the way up to full IT team outsourcing. 
The goal is to either serve as an IT team for a company that has little or no 
internal capabilities or to support an experienced IT team by taking some of 
the day-to-day tasks off their plate. 
Technology Growth
Technology in the workplace is changing rapidly and getting more complex every 
year. 
One great example is the number of devices employees depend on. Just 20 years 
ago, most employees only had access to work technology while they were at work. 
Today, it's likely employees are accessing company information in the office, on a 
work laptop at home, on a tablet and even on their personal phone--and some of 
those devices are being used without the IT department even knowing they're in 
use.
The IT team often has to come up with ways to support all of those devices and use 
cases while also keeping company data secure. That's just one example of how day-
to-day IT work can quickly balloon in order to keep pace with the way workplaces 
use technology. 

History of Managed Services 
In the 1990s networks were fairly simple systems. Since there wasn't a lot of 
dedicated staff in the IT department, the teams typically didn't do anything 
for general maintenance if their machines were malfunctioning or slowing 
down--only if they stopped working. Once they broke, the technology team 
would fix them, which became known as the break/fix method. 
This mentality cost companies a lot of lost revenue thanks to downtime and 
loss of data and productivity. 
After a while some of the biggest Fortune 500 companies recognized the 
negative impact this mentality was having on their business. They began to 
work with IT service providers to proactively diagnose and correct problems 
before they caused an issue for the company. This early version of IT 
outsourced service management used complex software to analyze the data, 
which was extremely cost prohibitive and wasn't accessible for most 
companies. 
Most Common Types of Services
Data Backup
IT backup services protect and retain your data and allow you to recover data 
as small as single files or as large as entire databases.
This layer of redundancy provides additional security and accessibility in case 
of an event. It usually makes sense to outsource secure data back-ups to take 
advantage of the state-of-the art technology an MSP can offer. 
Systems Management
This type of outsourced IT allows your MSP to monitor your servers, 
applications and network. They'll interpret the data and real-time metrics in 
order to proactively identify and solve issues before they cause downtime 
and impact your business. 
Help Desk Solutions
Many companies who use Managed IT Services  have little or no IT 
resources of their own. MSPs often offer help desk solutions as a 
way to give their customers access to an on-call IT specialist who 
can help them troubleshoot their issues either remotely or on-site. 
IT Support Services
Managed IT Services in Malaysia are really useful when you need a 
combination of IT support and guidance. The MSP is responsible for 
proactively managing and patching your devices while providing 
insight into how your system works and how it should work.