Uploaded on Jul 27, 2023
In today's competitive marketplace, the role of sellers is evolving. While asking questions has been traditionally emphasized, the changing dynamics of buying behavior and the abundance of information have shifted the focus towards answer intelligence. Buyers are now more knowledgeable and seek sellers who can provide them with accurate and relevant answers to their questions. The ability to confidently address customer queries, articulate the value of one's brand and experience, and build trust becomes crucial in winning sales. In a world influenced by bots and AI, sellers must develop their answer intelligence skills to stay future-ready. Crafting and delivering effective answers is key to standing out in the customer engagement experience.
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