Frequently Asked Questions Melbourne Car Rental
                     Frequently Asked Questions 
Melbourne Car Rental
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Rental Cars and Damage
• One of the most difficult issues with renting a car is dealing with 
damage, both pre-existing and new. At Melbourne Car Rental we 
believe in having an open and accountable process for this.
• While we have to manage this problem so that costs are 
recovered, we do not want our customers to be unfairly treated. 
For your protection we take a video of all cars before they go out. 
We also provide you with a written damage report that is your 
responsibility to use to note any damage to your rental car before 
you leave. We encourage you to take your own photos and video 
when picking up and dropping off the vehicle. In fact the ACCC 
recommends this.
• In the event of an accident or damage to your rental vehicle, your 
chosen excess will be charged to your credit card as well as an 
accident administration fee of $110 and charges for days off the 
road while the vehicle is being repaired.
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How do I book?
Once you have confirmed you want to book the vehicle or submitted an online booking 
request
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Can I rent a car with someone else’s credit 
card?
Yes, as long as the credit card holder is the hirer of the vehicle and is present when the 
vehicle is picked up. You can then be added as an additional driver.
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Our Guarantee
We guarantee you get the car you book or it’s free.
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Payment Types
Visa and Mastercard only.
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