What roles do India's Consumer Dispute Redressal Agencies perform
                     What roles do 
India's Consumer 
Dispute 
Redressal 
Agencies 
perform? 
Introduction
Consumer dissatisfaction has increased in the 
modern day due to the rise of e-commerce, where 
everything is done online and all stores are online. 
Customers are generally motivated by fraudulent 
reviews and claims, illicit products, defective 
receivables, and other issues. 
Consumer Disputes redressal agencies can help 
with this. These organisations ensure that justice 
is served and that consumer rights are protected. 
Under the Consumer Protection Act, the Indian 
government has put in place a methodical 
procedure to efficiently address complaints. 
However, you may ask what the functions of 
redressal agencies are and how they operate. 
See! 
What does the term 
"consumer dispute" 
mean? 
When a customer and a vendor or service provider 
disagree about products or services, it's called a 
consumer complaint. This may be the result of 
misrepresentation, inability to receive a 
reimbursement for returned items, fraudulent 
business methods, or defective goods. For 
example, a consumer may register a complaint 
under the redressal for consumers if an automaker 
delivers a defective vehicle and fails to fix it, even 
under warranty. 
In India, what A consumer redressal agency is an 
is the organisation designated by the Consumer Protection Act to handle 
Consumer and resolve consumer complaints. Consumer redressal organisations 
Dispute give customers a way to file a 
lawsuit against business 
Redressal wrongdoing. Three levels make up 
Agency? the system, which allows for the effective administration of justice. 
1.District Consumer Disputes 
Redressal Commission 
2.State Consumer Disputes 
Redressal Commission 
3.National Consumer Disputes 
Redressal Commission
What Functions Do Indian 
Consumer Dispute Redressal 
Agencies Serve? 
Protecting consumer rights and ensuring 
justice are the main responsibilities of 
consumer dispute resolution organisations. 
Their primary duties consist of: 
• Resolving consumer complaints.
• Protecting consumer rights.
• Providing compensation.
• Educating Consumers.
• Reducing unfair trade practices.
Which powers do 
these agencies 
possess? 
The following are some of the powers that the consumer 
redressal authorities have to uphold consumer rights: 
• Issuing orders for replacement, refund, or 
compensation
• Penalizing businesses for unfair trade practices
• Summoning and examining witnesses
• Directing corrective advertisements for misleading 
promotions
• Temporarily close the brand or store
• Investigate documents
How do agencies for 
consumer disputes 
operate? 
The procedure for consumer redress is simple and 
efficient: 
1.Filing a complaint
2.Hearing and investigation
3.Notification to the business
4.Hearing
5.Judgment and Compensation
6.Appeal Process
Thank 
You