What is a Call Centre
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Visionary Outsourcing Solutions was established in October 2016. 
We are located in Montego Bay Jamaica 5 minutes away from the 
Sangster’s International Airport; we are situated in the heart of 
Montego Bay which is the hub for both tourism and BPO services.
 
Our Mission is to partner with our customers in their businesses, by 
providing a low-cost near shore solution that delivers a talented 
workforce with top quality service and outstanding customer 
satisfaction.
 
We have done multiple B2B campaigns and have a highly skilled 
support network to assist with the delivery of highly professional 
and efficient service. We have managed multiple top-level 
campaigns not excluding a host of fortune 500 companies and have 
created a pathway with a reputation of a standard-bearer of quality 
in the BPO industry.
 
Our company has a very fun and dynamic staff compliment. We 
have agents with an average of 3 years of experience in the BPO 
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have hourly, paid for performance and hourly plus commission 
rates based on the nature of your business, you can tailor an 
agreement that is mutually beneficial to both of us.
Our Mission
To provide outstanding and exceptional 
service to our clients thus cementing 
sustainable business relations; to 
contribute to the quality of life for our 
workforce; creating opportunities for 
growth and development. To deepen 
V.O.S. roots in the BPO Industry as well as 
giving support to our communities, 
assisting persons therein to impact their 
own lives and tOhuerir V cisoimonmunity
Our Mission and Values drive us as we 
strive to become a stalwart in the BPO 
Industry one client at a time. We are 
driven to produce the best results for 
our clients and create realities to 
dreams for our most valuable assets: 
Our People.
Denies Campbell  
Founder & CEO
Contents Contents 
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Patrick Campbell       
Director
Christine Barrett 
Operations Manager
Cordel Norman 
Trainer
Interactive & Automated 
Interactive & AutomatSede Serrvviciecs Neeesd to implement an Interactive Voice Response System? Interested in Avatar Lead Generation? Ready to add IVR Customer 
Support? Looking to reduce costs by replacing live interactions with automated? 
Outsourcing to Visionary Outsourcing Solutions might be the perfect solution!
Outsourcing to Visionary Outsourcing Solutions might be the perfect solution!
Our Interactive Agencies are typically located in the US and offer cost-effective solutions for 
enhancing your customer support or outreach.  Advanced technologies such as interactive voice 
response systems (IVR) can help route and manage your growing call volumes without the need 
for additional personnel.
Interactive Voice Response services enable your customers to take control of their customer experience.  An 
IVR Customer Service system is fully automated and it accepts an instruction from the customer via their voice or 
their phone’s keypad. This allows the customer service to be more precise in dealing with the query, and can 
drastically reduce the number of calls that need to be routed to call center agents. In addition, IVR systems can 
capture information from the customer
Interactive & Automated Services
•Need to implement an Interactive Voice Response System?
•Interested in Avatar Lead Generation?
•Ready to add IVR Customer Support?
•Looking to reduce costs by replacing live interactions with 
automated?
Outbound Call Center 
Outbound Call CSentoer Slouluttioinos Nneesd high-quality outbound sales or lead generation 
for your company? Frustrated with your internal call center? Tired of hiring 
unprofessional telemarketing companies? Ready to focus on your core business…
instead of your call center? Hiring with Visionary Outsourcing Solutions might be the 
perfect solution! Visionary Outsourcing Solutions specialize in providing Telemarketing.
Hiring with Visionary Outsourcing Solutions might be the perfect solution!
Visionary Outsourcing Solutions specialize in providing Telemarketing Services to clients in industries such as 
Financial, Residential Services, Technology, Consumer Products, Business Services, and many more. This 
includes telemarketing, lead generation, outbound sales, appointment setting, database management & 
market research.  Outbound call centers around the world vary greatly in size, experience, technology, & 
skill level…but we can help you hire proven, professional partners!
Choosing the right outbound call center partner can be the difference between the success and failure of 
your telemarketing effort…and possibly your business. Our consultants are experts in evaluating your unique 
needs and introducing you to the BEST possible outbound call center outsourcing agencies for your 
campaign. Let us simplify your outsourcing process, reduce the risks, and increase your leads & sales 
performance…all at no cost to you.
Inbound Call Center 
Inbound Call CeSnteor Sloulutitoniso: Tnimes to scale your sales or Inbound customer 
support? Frustrated by the poor performance of your internal staff? Need to offer 
24/7 call center support? Tired of your current unproductive agency? Ready to 
focus on your core business – instead of your internal support operations? Hiring 
Visionary Outsourcing Solutions might be the best decision you could make.
Selecting the best inbound call center for your business can be difficult and confusing. That is precisely why Visionary 
Outsourcing Solutions exists!  We will work directly with you and become an extension of your business.
Inbound Call Center Services include:
•Inbound Customer Support: Provide order status help, handle ordering problems, enrollment, 
reservations, and more.
•24/7 or Overflow Call Center: Choose an call center agency to provide 100% of your inbound call 
center needs or handle calls after hours, overflow or during peak seasons.
•Order Processing: Outsource your catalog orders and literature fulfillment, and leave every caller 
with a positive impression of your company.
•Marketing Support: Conduct market research, clean up, and qualify marketing lists, generate 
leads, retain customers, and much more.
•New Customer Acquisition: Hire the right company for Inbound sales, up-selling, appointment 
setting, and lead qualification to instantly transfer hot leads to sales.
 (876) 820-2359
[email protected]
https://visionaryoutsourcingsolutions.com/
8 Strand Street, Montego Bay, 
St James, Jamaica WI