Water damage restoration company
                     Water damage 
restoration 
company
Invest in Proper 
Equipment
Water damage restoration requires 
specialized tools and machinery to handle 
tasks like water extraction, drying, and mold 
remediation. Invest in high-quality, modern 
equipment such as dehumidifiers, air movers, 
moisture meters, and water extractors. 
Having the right tools will increase efficiency 
and ensure that you can handle jobs of all 
sizes.
Provide Excellent 
Customer Service
Water damage can be a stressful 
and overwhelming experience for 
your clients. Responding promptly, 
communicating clearly, and being 
empathetic to their situation are 
crucial to building trust. Providing 
exceptional customer service can 
lead to positive word-of-mouth 
referrals and repeat business.
Obtain Proper 
Certifications
In the water damage restoration 
industry, credibility is key. Ensure 
that you and your team are 
properly certified by reputable 
organizations like the Institute of 
Inspection, Cleaning, and 
Restoration Certification (IICRC). 
This not only enhances your skills 
and knowledge but also 
demonstrates to customers that 
you are a qualified professional.
A large portion of 
your clients may 
need to file claims 
with their insurance 
companies after 
experiencing water 
damage. 
Establish Strong 
Relationships with Insurance 
Companies
Develop a Marketing 
Strategy
To grow your water damage 
restoration business, it's essential 
to have a solid marketing plan. 
Use a combination of online and 
offline strategies. Invest in search 
engine optimization (SEO) to 
ensure your website ranks high in 
local search results, utilize pay-
per-click advertising, and engage 
with potential customers on social 
media. 
Prioritize Health and 
SWaaterf deamtayge restoration involves 
exposure to potential hazards such as 
mold, bacteria, and contaminated water. 
Offer Comprehensive 
Services
Many customers prefer working with a single company that can 
handle all aspects of restoration. Expand your service offerings to 
include mold remediation, fire damage restoration, and 
reconstruction services if feasible.
Ensure Proper 
Documentation and 
Reporting
Accurate and thorough 
documentation is essential in the 
restoration industry, especially 
when dealing with insurance 
claims.
www.wearemsi.com
(215)-339-17
69
Thank You
MSI  Mold Solutions & Inspection 
Services