6 Reasons Your Small Business Needs CRM
                     
CRM Software Solution For 
Your Business
• In the absence of today’s ever-changing technologies, a business 
owner interacted with customers on a one-on-one basis and took 
notes about the conversation. As next steps, this information was 
recorded into the client’s file.
• Fortunately, with the introduction of customer relationship 
management (CRM) software, business owners don’t need to 
manually record information. Check out the 6 reasons that’ll help 
you understand why you need to adopt an effective 
CRM software solution for small , medium or large busines
ses
.
1. Share and Store Information in One Place
2. Enhanced Communication
3. Better Resolution Times
4. Process Automation
5. Share with Distributed Teams
6. Improved Data Reporting and Analysis
Share & Store Information in 
One Place
• CRM software allows you to collect, store, and analyze large 
quantities of information in one place. As a result, you can get rid 
of all the files and sticky notes cluttering your desk. Moreover, with 
all the information stored in a central hub, it is readily available for 
instant access by multiple departments.
Enhanced Communication
• Employees often change jobs. With CRM, new salespeople can 
easily gather information about the customers and continue from 
where the previous sales representative left. Customers are 
thereby happier and customer satisfaction rate is also higher.
Better Resolution Times
• With customer purchase and communication history easily 
available, representatives are in a better position to resolve 
queries on calls. Agents can immediately access the data and 
deliver better average handle times and call resolution times. 
Process Automation
• The digitally recorded information can be automatically transferred 
to emails, forms, and other templates as per the requirement of 
the team members. 
Share with Distributed Teams
• The data is also easy to share with distributed teams and 
departments. Sales teams can extract the data from fields like 
emails and contacts while the marketing and customer service 
staff can look at other information to strategize campaigns and 
drive sales.
Improved Data Reporting and 
Analysis
• CRM systems allow you to review and analyze data as required. 
Improved report data means easy decision-making, long-term 
profitability, and increased customer loyalty. 
THANKS